Mutual Opportunities
Salesforce Solutions Architect
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity:
We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce Financial Services Cloud (FSC) and a strong background in the insurance industry. The ideal candidate will design, architect, and implement scalable Salesforce solutions that align with business objectives, regulatory requirements, and best practices. This role requires a strong understanding of insurance processes, policy management, claims handling, customer engagement, and integrations with core insurance and financial systems.
The Impact:
Solution Architecture & Design
- Lead the architectural design and implementation of Salesforce Financial Services Cloud (FSC) solutions tailored for the insurance industry.
- Define end-to-end system architecture, ensuring loose coupling, scalability, and compliance with enterprise standards.
- Leverage data integration solutions such as event streaming, application API, ETL tools for consuming and providing access to Salesforce data
- Develop and maintain a robust data model for insurance-specific FSC objects such as Policy, Claims, Financial Accounts, and Relationships.
- Design solutions that ensure seamless integration with policy administration systems, underwriting platforms, claims processing, and regulatory compliance tools.
Technical Leadership & Development
- Provide technical leadership to Salesforce development teams, ensuring adherence to Apex, Lightning Web Components (LWC), and API best practices.
- Knowledge and working experience with Data Cloud
- Oversee configuration, customization, and integration efforts, ensuring optimal use of Salesforce’s declarative capabilities.
- Drive adoption of automation using Flows, Einstein AI, and OmniStudio.
- Experience in Digital Engagement (Service Cloud Voice)
- Ensure high-quality delivery through code reviews, design reviews, and architectural governance.
Stakeholder Engagement & Business Alignment
- Collaborate with business stakeholders, product owners, and insurance domain experts to translate business requirements into technical solutions.
- Provide architectural guidance on customer engagement, agent portals, self-service platforms, and digital transformation initiatives.
- Advocate for Salesforce best practices, governance, and security standards.
- Engage with Enterprise Architecture and influence enterprise recommendations and direction.
Integration & Data Strategy
- Define data migration strategies, ensuring seamless transition from legacy CRM or policy systems.
- Implement secure and compliant API integrations with core insurance platforms, banking systems, and external services.
- Work closely with enterprise data architects to ensure data consistency, reporting accuracy, and regulatory compliance.
Security & Compliance
- Ensure solutions comply with insurance industry regulations (e.g., GDPR, HIPAA, FINRA, KYC, AML).
- Implement role-based security, encryption, and access controls to protect sensitive client and policyholder data.
- Work with compliance teams to align Salesforce capabilities with industry security requirements.
Required Qualifications:
- 10+ years of experience in Salesforce architecture and development.
- 3+ years of experience implementing Salesforce Financial Services Cloud (FSC).
- Strong knowledge of insurance processes, including policy management, claims processing, underwriting, and customer engagement.
- Expertise in Apex, Lightning Web Components (LWC), REST/SOAP APIs, and Event-Driven Architecture.
- Experience integrating Salesforce with policy administration systems, financial platforms, and document management solutions.
- Strong understanding of Salesforce security, compliance, and governance best practices.
- Experience with DevOps and CI/CD tools for Salesforce (e.g., Gearset, Copado, Jenkins).
- Salesforce certifications, such as:
- Salesforce Certified Application Architect
- Salesforce Certified System Architect
- Salesforce Certified Financial Services Cloud Accredited Professional (preferred)
- Salesforce Certified Technical Architect (CTA) (a plus)
Preferred Qualifications:
- Experience working with OmniStudio, Einstein AI, and Marketing Cloud for customer engagement.
- Knowledge of insurance regulatory frameworks and how they impact CRM design.
- Familiarity with Mulesoft and other/home-grown middleware for API integration.
- Strong background in data modeling and master data management (MDM) for financial services.
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $180,700-$237,100
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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