Mutual Opportunities
Product Owner - Customer Experience
Boston, Massachusetts; Springfield, Massachusetts; New York, New York
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Digital Experience Product Owner, Worksite – Third Party Distribution & New Markets, Full-Time, Springfield, Boston, NYC Offices
The Opportunity
The Worksite Digital Experience Product Owner will play a critical role in delivering digital solutions to our customers. This role will partner with multiple parties to be the primary owner of requirements and user stories for all personas who will be digitally enabled.
The Worksite Team needs a business and digital experience focused Product Owner who demonstrates accountability, agility, a balance of both technical and business acumen, as well as dedication to being inclusive of colleagues. Excellent communication and collaboration skills are required.
As a Product Owner on our team, you will work across the Enterprise with Worksite business and technology partners to create, drive, and execute strategies resulting in cohesive customer experiences. This work is highly visible with broad and deep scope. The Product Owner will work specifically with the Worksite customer base and the associated personas. Product will be the primary purveyor of requirements and user stories for Worksite solutions.
The Team
The Worksite Insurance business is growing as we aim to reach middle class workers in support of MassMutual’s vision to provide financial well-being to all Americans. Worksite has achieved success in recent years distributing our Group Voluntary and Executive products through our multi-channel distribution relationships. To further this success, we must continue to evolve our strategy to reach more benefits producers and customers, while providing them an enhanced self-service, digital experience to allow us to aggressively grow top line sales. Worksite, which provides protection benefits such as life, disability, critical illness and accident insurance through employers, complements MassMutual’s retirement plans business with the goal of enhancing the financial wellness of Americans through their employers.
The Impact:
Stakeholder Engagement
Engage with stakeholders to gather requirements, provide updates, and ensure alignment with business goals. This fosters strong relationships, enhances transparency, and ensures the product meets organizational needs.
Product Backlog Management
Prioritize and manage the product backlog, translating stakeholder requirements into actionable user stories. This focuses the team on high-value features, improving productivity and delivering maximum user benefit.
Cross-functional Collaboration
Work with marketing, sales, enrollment, and customer support to gather insights and ensure cohesive product experience. This fosters teamwork and shared goals, contributing to the product's overall success.
User Experience Optimization
Improve user experience through testing, feedback analysis, and usability enhancements. This drives customer retention and loyalty, creating products users love and recommend.
Performance Monitoring and Reporting
Track product performance via KPIs and metrics, reporting findings to stakeholders. This supports data-driven decision-making and aligns product progress with business objectives.
The Minimum Qualifications
Bachelor’s degree
7+ years of experience in a Product Owner, Business Analyst, Business Consultant, or similar role
1+ year of experience working with user stories, requirements and business flows
1+ year of experience working with internal and external teams in an Agile/SCRUM methodology
The Ideal Qualifications
Experience with Group Insurance, Worksite or Voluntary Benefits
Financial Services, FinTech, InsurTech, Life Insurance and/or Annuities, and/or Disability is highly desired
Experience in a Product Manager, Product Owner, or Business Analyst capacity
Entrepreneurial mindset with the ability to work in a rapid and iterative development environment
What to Expect as Part of MassMutual and the Team
Regular meetings with the Enterprise Technology& Experience (ETX)Team, along with our External Delivery Partners
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $113,100.00-$148,400.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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