Mutual Opportunities
Strategic Business Consultant
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Strategic Business Consultant (internal title used is "Internal Business Partner") within Business Intelligence, Reporting & Analytics (BIRA) aligned to Underwriting and Underwriting Governance, you will serve as a trusted internal advisor to guide and elevate how our business partners use data to drive better decisions. Acting as the primary point of contact to our BIRA organization, you’ll play a critical role in connecting the business with the right insights, tools, and capabilities to support strategic priorities.
The Team
The Business Intelligence, Reporting & Analytics team enables Operations and key business partners across MassMutual by providing actionable insight to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization, and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators, or guiding data literacy to engage users in data driven decisioning across their teams. We are businesspeople first, but we understand technology, coding, modeling and bring that together so we can guide functional strategy with analytics.
The Impact
The Strategic Business Consultant will partner closely with leaders and stakeholders to understand their business needs, consult on key questions, and shape high-impact BIRA efforts. From defining meaningful metrics to surfacing actionable insights, your work ensures that data is transformed into intelligence that drives confident, informed decision-making. This role is equal parts strategic consultant, BIRA advocate, and collaborator – requiring strong analytical thinking, exceptional communication skills, and a deep understanding of both the business and BIRA ecosystem.
Key responsibilities include, but are not limited to:
Act as the primary liaison to the BIRA organization for Underwriting and Underwriting Governance partners, representing their needs and driving alignment with broader BIRA capabilities and initiatives.
Consult on strategic business priorities to identify BIRA solutions that offer the highest value and greatest impact.
Facilitate collaboration across stakeholders and BIRA teams to ensure seamless execution, prioritization, and follow-through of BIRA efforts. Monitor progress and outcomes to ensure solutions are delivering value and meeting the needs of stakeholders.
Educate business partners in BI tools, capabilities, and data literacy concepts to foster a culture of data-driven decision-making.
Help define, refine, and translate business needs into data questions, metrics, and solutions that align with Operational goals.
Identify overlapping business needs and opportunities to scale solutions across teams for greater efficiency and impact.
Serve as a change agent – helping leaders adopt new ways of thinking about and using data through consultative guidance and empathetic support.
Stay informed about the BIRA roadmap and upcoming initiatives to proactively guide business partners and manage expectations.
Maintain clear, concise documentation of needs and decisions.
The Minimum Qualifications:
5+ years' experience in a business intelligence, internal consulting, relationship management, or strategy-focused role.
3+ years of demonstrated ability to think strategically, connect solutions to business outcomes, and guide stakeholders through ambiguity.
2+ years of experience delivering business updates to leadership, including crafting concise executive summaries for senior stakeholders.
2+ years' experience supporting a large-scale enterprise initiative.
The Ideal Qualifications:
Proficient in tools such as Excel, PowerPoint, and data visualization platforms (e.g., Tableau, PowerBI); not expected to be a technical expert but comfortable working within a business intelligence ecosystem.
Strong understanding of how data and analytics support business operations, particularly within underwriting domains.
Exposure to business intelligence concepts such as KPIs vs metrics, data governance, or data literacy.
Excellent communication and interpersonal skills, with the ability to build trust, influence without authority, and communicate complex concepts clearly to non-technical audiences.
Excellent documentation skills with the ability to clearly capture and communicate business needs, statuses, and outcomes to both technical and non-technical audiences.
Demonstrated ability to think strategically, connect data solutions to business outcomes, and guide stakeholders through ambiguity.
Strong organizational skills and ability to manage multiple initiatives while maintaining attention to detail and a focus on value.
Ability to navigate complex stakeholder environments and drive alignment across diverse perspectives.
Experience in supporting change management efforts or influencing adoption of new tools, processes, or cultural shifts.
Adept at identifying themes, synthesizing information, and drawing meaningful insights from conversations and data.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Business Intelligence, Reporting & Analytics team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-CR41
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800.00-$131,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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