Mutual Opportunities
Underwriting Relationship Consultant - Disability Insurance
Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
We are looking for a candidate to fill a unique position in our Disability Insurance New Business & Underwriting department. The Underwriting Relationship Consultant (URC) is a dynamic role with primary responsibilities being to respond to inquiries and informals from field partners on potential applicants for individual disability insurance, build relationships with new and existing brokerage general agencies (BGAs) in the third-party brokerage space, and partner with our Sales & Distribution team as a liaison with New Business & Underwriting. This role is best filled by an experienced Underwriter with a desire to support sales growth by providing tentative underwriting assessments that will drive formal applications where we are competitive while mitigating waste in non-competitive situations. The ideal candidate will possess the ability and desire to build strong relationships with our field partners and be able to thrive in an environment where each day is different and unpredictable.
The Team
We are a diverse team comprised of Underwriters, Account Managers and Case Managers supporting the growing Third-Party Brokerage (MMSD) block of business. We collaborate throughout the day to meet & exceed our service levels and quality goals all while delivering a best-in-class customer experience to the brokerage general agencies that we support.
The Impact
- Relentless focus on building and maintaining strong partnerships with new and existing brokerage general agencies (BGAs).
- Support onboarding new BGA relationships through education of tools & resources.
- Demonstrate strong underwriting acumen by asking pertinent questions and providing tentative assessments, often in the absence of the full picture.
- Ability to work independently; leveraging tools & resources such as Medical Manual, Underwriting Guide, etc.
- Maintain a competitive sales mindset that strives to balance underwriting risk with ambitious sales goals.
- Prioritize competing priorities and balance time effectively.
- Exhibit a collaborative mindset when partnering with both internal and external business partners.
- Provide technical guidance, information and procedural advice to a variety of complex, customer service issues.
- Travel to firms and conferences as needed to share product awareness, support training, and build relationships.
- Ability to communicate difficult decisions and negotiate with others to reach mutually beneficial solutions.
- Display strong communication skills – both written and verbal – with the customer experience as the focus point of all interactions.
- Identify trends around underwriting guidelines relative to the market; proactively share examples of opportunities to help drive competitiveness.
- Possess solid working knowledge of the Company's products and services to support field education/training needs.
- Lead and execute on medium to large scale projects and initiatives in New Business and Underwriting with minimal direction.
Minimum Qualifications
- High school diploma or GED
- 5+ years of Disability and/or Life Underwriting experience
- 5+ years of customer service experience
Preferred Qualifications
- Bachelors degree
- 3+ years underwriting Individual Disability Insurance applications with a signing authority at/above $10,000/monthly benefit
- Ability to run and analyze data to identify trends and opportunities
- Strong communication skills – both written and verbal
- Sales mindset with desire to win business in a competitive landscape
- Independent/critical thinking skills
- Well-versed in customer advocacy such as demonstrating empathy and managing difficult conversations
- Able to excel in a fast-paced environment with proficiency in multitasking and navigating multiple systems
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Disability Underwriting team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
#LI-remote
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.
Salary Range: $84,100.00-$110,300.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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