Mutual Opportunities
Audiovisual Systems Consultant
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As an Audiovisual Systems Consultant, you will help enable exceptional corporate event experiences through your audiovisual expertise.
The Team
Working as part of a diverse team, you will be responsible to independently support live events in supported spaces, and you will have the opportunity to assist with audiovisual support for conference room spaces, digital signage, and video services.
The Impact
As an Audiovisual Systems Consultant, you will get to:
- Provide excellent customer services in the planning and execution of corporate events that require audiovisual support at the home office campuses. This includes:
- Follow, modify, or create team processes and documentation for customer engagement and event support.
- Interface with internal customers to understand corporate event objectives and requirements.
- Manage technical/production aspects of company events and conferences, including evenings or weekends as needed.
- Consult with Reservation Management to ensure technology requirements are understood and processes are followed for events booked in supported spaces.
- Conceptualize, plan technical aspects of meetings, including design, research, cost estimating, and negotiating with vendors.
- Backfill for systems consultants at our Springfield campus as needed.
- With minimal supervision, maintain and troubleshoot event space technology, including vendor engagement for repairs or replacements.
- With minimal supervision, scope and design event space technology upgrades or new installations.
- Manage projects to upgrade or install new technology in event spaces.
- Serve as the AVIX team’s service owner for corporate events if needed.
- Backfill for AV support in meeting spaces and for digital signage and video technologies, including incident management and technical troubleshooting.
- Train other technical event consultants on customer service best practices, corporate events processes, and event space technologies.
The Minimum Qualifications
- Bachelor’s degree or equivalent experience
- 5+ years of experience in live event support and production as an audiovisual or broadcast engineer
- 2+ years of experience in AV/IT support or installation, which includes deep knowledge of hardware such as video production switchers, control systems, professional cameras, digital mixers, and compute devices and associated software needed to successfully operate and troubleshoot event space technologies at home office campuses.
- 1+ year of experience with Zoom endpoint administration and troubleshooting
- Ability to travel up to 10% of the time. Travel will mostly be regional
The Ideal Qualifications
- 8+ years of experience in live event support
- AVIXA Certified Technology Specialist certification
- Dante Certification Levels 1 & 2
- Experience with video SaaS providers such as Vimeo
- Experience with network troubleshooting
- Self-starter capable of working with minimal supervision.
- Team player
- Excellent customer service skills
- Excellent written and verbal communication skills
- Ability to work calmly and effectively in high pressure situations.
#LI-RK1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800.00-$131,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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