Mutual Opportunities
Project Management Director, Operations PMO (OPMO) – New Business & Underwriting
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Project Management Director, Operations PMO (OPMO) – New Business & Underwriting
Full-Time, Boston / Springfield
Job Profile: Project Management Director – Senior Operational Management
The Opportunity
The Operations Project Management Office (OPMO)is seeking an experienced Project Management Director with experience across New Business / Underwriting end to end life cycles and a proven history of leading delivery teams of project management professionals on projects ofmid to high complexity. In this highly visible role, you will report to the Head of Operations PMO (OPMO) and support projects led or supported from the Operations organization. You will be responsible for leading the effective coordination of resources, solutioning project escalations and delivering against our Operations KPIs through sound project delivery and leadership. You will lead and motivate your team through adversity and change while ensuring adherence to OPMO project delivery standards. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Strategy & Transformation, Shared Services & Enablement and Operations Insights & Performance Optimization). Our team partners closely with Distribution, Product and Legal/Compliance to deliver value through project implementation. We leverage standards put in place by theenterprise Corporate Function PMO (CFPMO) to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best in class service to our clients.
We are a diverse team of project managers, who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As an Operations Director of Project Management, you will:
Direct and oversees a project delivery team with various levels of project and program managers.
Oversees daily operation of department(s) and vendor engagements.
Has strategic focus while developing business objectives for a department(s).
Participates as member of the management team that contributes and influences the development of strategies, goals and metrics for the larger organization.
Strong leadership skills with the proven ability to influence, interact and negotiate at and across all levels of large, complex, matrixed organizations.
Manages the development of financial and resource planning needed to achieve department(s) business objectives.
Manages available resources and resolves problems with impact beyond department(s)/organization.
Contributes and influences the continuous improvement of project management delivery results and efficiencies and the advancement of project management capabilities, while retaining and attracting top diverse talent and driving a continuous improvement mindset.
Strong knowledge and extensive experience in managing, coaching, mentoring and motivating various levels of project and program managers to increase abilities and leadership skills; may also manage, coach, mentor and motivate less experienced managers of project and program managers.
Industry leading knowledge and understanding of project management best practices, tools and techniques with proven ability to apply to project deliverables, processes, communications and presentations.
Ensure projects delivered and executed by staff are on-time, and quality goals are met within scope and budget that meet or exceed stakeholder needs and expectations through holding staff accountable.
Understand, promote and contribute to MassMutual delivery methodologies, standards and tools. Adheres to both company policy and governmental regulations concerning department(s). Manages departmental structure, employee development, training and planning.
Provides support for project management execution and visibility into the portfolio of work
Builds in-depth knowledge of MassMutual business, products, systems, as well as the portfolio of projects under supervision
Works closely with Operations Portfolio Lead to support transformation strategy and management reporting
The Minimum Qualifications
Bachelor's degree or equivalent experience and expertise
3+ years of project management leadership experience
8+ years of project management experience
- 5+ years Direct experience across the Life, Health & Disability new business experience
Preferred Qualifications
- 5+ years Working knowledge of Order Entry Platforms, New Business Platforms/Workbenches, Underwriting Rules Engines and Automation / Straight Through Processing
- 5+ years Working knowledge and understanding of career and third party distribution systems
- Agile/Waterfall project management experience preferred
- Excellent communication (written and verbal) and interpersonal skills
- Strong understanding of project management methodologies
- Proven success in delivering complex long-term projects on time, within budget, and to scope
- Project Management Professional (PMP) certification or equivalent preferred
- 5+ years of experience leading projects impacting the insurance industry
- 3+ years' experience within a PMO
- 10+ years of project management experience
What to Expect as Part of MassMutual and the Team
- Regular meetings with the OPMO
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000.00-$168,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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