Change Readiness Manager, MassMutual Global Business Services

The Opportunity

GBS Change Management & Readiness Manager will spearhead the change management efforts for our Global Business Services transformation, one of the most significant transition initiatives in the company's history as well as for the organization long term. This highly visible and impactful role will be responsible for crafting and executing change management strategies and readiness plans that ensure maximum employee adoption and usage of the required changes. The successful candidate will also oversee internal communications for the GBS organization and will guide the organization through this transformative period.  

This role will be responsible for developing, executing and influencing strategies to build and increase buy-in and executive/senior leadership support for change. The individual will lead a team of matrixed Change Agents. This leader will apply expert knowledge and a variety of change management concepts, practices and procedures. Additionally, the right candidate will: 

• Proactively engage leadership with appropriate readiness and communication plans, problem solving, and goal setting.  
• Manage change with confidence and cultivate a network throughout the organization to garner support.  
• Promote a culture of collaboration and teamwork across organizational boundaries.  
• Guide GBS leadership on change and communications to facilitate business transformation.  
• Provide leadership, advice and training to less experienced change and readiness agents. 

The Team

The GBS team is responsible for developing, managing and governing MassMutual’s 3rd party labor strategy and any transformation efforts related to 3rd party labor.  It is an exciting time to join the team as we are in the building phase of developing a set of capabilities, processes and tools to ensure 3rd party labor supports our GBS and MassMutual strategies. Additionally, this role is responsible for Supply/Demand planning for our GBS entity including capacity and resource management.  This role will be responsible for implementing the demand, capacity and resource management processes across the GBS while partnering with key stakeholders in HR, Finance, and the business. This role will drive an integrated variable labor strategy for MassMutual that will support leaders in making long-term decisions which will result in a cost effective, high quality and integrated workforce that enables our business. 

The Impact (Responsibilities):

• Strategic Change Management: Develop and implement high-level change management strategies. Utilize advanced change management processes and tools to create a comprehensive strategy that supports the adoption of changes required by the project in alignment with the MassMutual culture. 
• Executive Stakeholder Engagement: Engage with GBS leadership and stakeholders outside of GBS to ensure alignment and buy-in for the change initiatives. Foster and maintain strong relationships with key stakeholders across various departments. 
• Leadership in Readiness and Communications: Plan, develop, and execute internal communication strategies to ensure all GBS employees are ready, informed and engaged throughout the transition process. This includes working with the communications team to craft clear and compelling messages, managing communication channels, and ensuring timely dissemination of information. 
• Training and Development: Oversee the design and delivery of training programs to ensure employees are equipped with the necessary skills and knowledge to adapt to the changes. Provide ongoing support to employees during the transition. 
• Performance Monitoring: Track and report on the progress of change and communications activities. Identify and address any issues or resistance to change. 
• Continuous Improvement: Identify and implement process improvement opportunities to drive efficiency and effectiveness in change and communications practices. 

Minimum Qualifications:

• Bachelor's degree, preferably in Business Administration, Organizational Development, or a related field
• 10+ years of experience in change management, with a proven track record of leading large-scale transformation projects

Preferred Qualifications:

• Advanced degree, preferably Masters degree or MBA
• Experience in the financial services industry and prior exposure to Global Business Services
• Strong leadership and project management skills
• Excellent communication and interpersonal skills
• Ability to influence and engage stakeholders at all levels of the organization
• Proficiency in change management methodologies and tools 

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.