Mutual Opportunities
Director Business Intelligence, Reporting & Analytics
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
DirectorBusiness Intelligence, Reporting & Analytics
Boston, MA; Springfield, MA - Full-Time (Hybrid)
The Opportunity
The Business Intelligence, Reporting & Analytics team enables Operations and key business partners across MassMutual by providing actionable insight to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are businesspeople first, but we understand technology, coding, modeling and bring that together so we can guide functional strategy with analytics.
The Team
Operations is at a critical growth point where we have integrated multiple business intelligence teams, technologies, processes and programs. You will have an opportunity to lead and drive strategic activities and planning associated with Operations Business Intelligence objectives. This role is a unique balance of business acumen, technical skills and the ability to navigate the broader MassMutual organization as we shift to an advisor centric organization. You will demonstrate accountability, agility, a dedication to be inclusive, and will show courage, even in the most difficult situations. We highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
The Impact
As the Director of Visualization, Self Service and Automation you will be a critical member of the Business Intelligence, Reporting and Analytics leadership team, tasked with driving the strategic vision and execution of visualization, self-service and automation tools within the business.
This is a newly created role that will work closely with other Business Intelligence, Reporting and Analytics leaders and matrixed partners to promote a cohesive vision. As a player/coach, you will lead a team of ~7 people (US and India) responsible for user-friendly tools that provide insights and enable a data-driven culture.
Participate as a member of the Business Intelligence leadership team to achieve department specific goals and drive organizational performance.
Partner with the Director Program Management & Alignment to build the team landing page that will elevate our brand, house our dashboards/tools and become the center of our future self-service strategy. This includes defining internal clients’ personas and their respective journeys to valuable, insightful information.
Using your in-depth background in like tools, you will collaborate with Relationship Managers as they articulate the needs of their business partners to design the best solutions. You will partner with Relationship Managers to drive improvement using said tools inclusive of creating engaging, modern training materials.
Evaluate currently available tools and provide strategic recommendations; inclusive of writing business cases for decommissioning or acquiring new tools. Partner with leaders inside of team and broadly across PMO, ETX (IT) and other partners to achieve goals.
You will lead an effort focused on consistency – consistency of dashboard/tool design, policies and procedures.
Create processes with other leaders for dashboard/tool requirements intake, delivery and maintenance.
Keep the team current on industry best practices, ideas, and technologies within visualization, self-service and automation tools.As a systems thinker, you enjoy educating colleagues on data literacy and why a single source of truth is important for collective success. You are an eloquent speaker with the ability to make the complex simple.
Minimum Qualifications:
Bachelor’s degree
8+ year experience with Business Intelligence & Analytics tools such as Tableau, Alteryx, MicroStrategy, and Power BI.
5+ years of experience in financial services
5+ years of leadership experience in both a direct and matrixed environment, working with technology partners representing the needs of the business
8+ years of experience with and proven experience modernizing and integrating visualization, self-service or automation tools.
Ideal Qualifications:
Advanced degree, Masters in Business Administration or Business Analytics
Experience leading business intelligence modernization initiatives including data literacy elevation.
Knowledge of Agile/Scrum project management methodologies.
Proven ability to lead others through considerable business change.
Proficiency in SQL, R, Python or other advanced programming languages with desire to learn new tools as they become available in MassMutual.
Strong EQ with calm demeanor.
What to Expect as Part of MassMutual and the Team
Regular meetings with the BI, Reporting and Analytics Manager
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $131,100.00-$172,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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