Mutual Opportunities
Head of Change Management
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
The Corporate Function Program Management Office (CFPMO) is seeking an experienced change management leader to lead the evolution of our project-related change management practice and lead change management across the Corporate Function project portfolio. This role will also play a key role in evolving a Change Management Center of Excellence (CoE) construct within MassMutual to support strategic transformation, enhance change readiness, and through projects, enable the successful implementation of major business initiatives with high engagement and adoption.
In this highly visible role, you will report directly to the Head of the CFPMO and lead the Change Management Team, whose mission is to promote high adoption and low change resistance for MassMutual transformation efforts across the project portfolio, reducing costs and improving the delivery of value.
The Team
The CFPMO was established to oversee the execution of initiatives across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, as well as define and own project management standards across the company. The team is focused on creating more visibility into this work, while enabling improved prioritization, collaboration, and execution.
We are a team of self-starters who enjoy solving complex business problems, with proven track records of excellence in project management and the ability to quickly put structure in place to manage work in dynamic, complex environments. We’re also striving to create an authentic environment where people are inspired, encouraged, and motivated to succeed together.
The Impact:
As the Head of CFPMO Change Management , you will be responsible for the following:
Strategic Change Management Leadership
Lead Change Management Team (CMT) for MassMutual’s Corporate Function project portfolio including strategy and workplan development
Determine and implement the change management strategy for projects and programs that range in scope from tactical to implementing a target operating model for key company functions.
Evangelize Change Management’s mission and vision across in-scope functions and the broader organization
Facilitate a Change Management Center of Excellence for use and reference by the broader MassMutual project delivery community
Align change management practices with overall business strategy
Capabilities & Knowledge Capital
Define and own standards and enablers for change management processes including stakeholder analysis, organizational readiness, change impact assessment, communications, field engagement, training, internal group capability building, PM training, methods and tools, and vendor management
Oversee domain owners for stakeholder and field engagement, training and impact assessments within the eventual CoE
Produce and promote value metrics focused on projects, CMT capabilities, stakeholder engagement and methods and tools to demonstrate effectiveness of change management
Drive forward enhancements and continuous improvement across change management domains, tailoring approach to MassMutual and the specific needs of in-scope functions
Project Engagement & Support
Engage Corporate Function leaders, project sponsors and the project management community to provide coaching, mentorship and role-based training on change awareness, understanding and skills building
Own CMT team disposition and resourcing of change professionals across programs and projects based on complexity including the mix of employee to contingent team members
Enforce quality control and accountability for change management standards, methods and tools across the project portfolio
#LI-LS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $167,800.00-$220,200.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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