Mutual Opportunities
Head of Investment Operations and Accounting Ecosystem Program
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
** The Opportunity**
We are seeking a highly experienced and motivated Senior Program Manager to design the strategy for and manage a long-term program to implement the target state operating model of our investment operations and accounting capabilities. This program will optimize and transform the people, process, and technology-related execution of these capabilities. This is a multi-year, significant effort with a deep investment of attention and resources. It aims to enhance the operations that deliver complete, timely, and accurate data to enable informed investment decisions and high-quality financial reporting, contributing to ensuring financial strength for the benefit of our policyowners.
Using your deep program management expertise and experience managing programs similar in scale and impact, you will work with stakeholders throughout the enterprise, especially in our Investment Management, Finance and Technology organizations as well as subsidiary and third parties. The ideal candidate will have a proven track record managing transformational, enterprise-wide, complex projects with significant budgets and effectively coordinating and aligning a cross-functional team. This role is critical to ensuring a seamless program process, providing a framework for leaders to align business processes, and achieving this program’s return on investment. This is a multi-year initiative that could result in material changes to the way we do business.
**The Team**
This role reports to the Head of the Corporate Function Program Management Office (CFPMO). The CFPMO was established to oversee the execution of projects across Corporate Finance, Enterprise Risk, Investment Management, Law, and HR & Employee Experience, as well as define and own project management standards across the company. The team is focused on creating more visibility into this work, while enabling better improved prioritization, collaboration, and execution.
This role will leverage and champion the project management standards and practices and partner with their CFPMO teammates, especially the Portfolio Managers aligned to each Corporate Function to ensure coordination and address interdependencies between their portfolios and the Investment Operations & Accounting Ecosystem Program.
**Key Responsibilities**
1. **Program Planning and Strategy**
- Lead the identification of the program’s vision and strategy to govern, design, develop and implement the target operating model
- Lead work, partnering with the Executive and Program Sponsors, to establish timelines, set milestones and identify and acquire the resources required
2. **Stakeholder Management**
- Understand the needs and expectations of stakeholders throughout the Program Governance Structure, up to and including the executive leadership team, managing concerns and feedback promptly
- Establish the framework and oversee collaboration by driving discussions and decisioning, instilling consistency, and promoting discipline in defining and managing the delivery of the program
- Act as a trusted strategic advisor to all stakeholders, ensuring the target operating model aligns with enterprise strategic goals
3. **Process Integration**
- Evaluate existing project management processes, systems, and structures across functions to build a cohesive program; this will include a cross-functional team and potentially contracting and directly managing third party resources
- Ensure program execution strategy is aligned with business strategies, company policies and target operating model expected outcomes and delivered upon consistently for value
-Analyze, understand and communicate the tradeoffs involved with roadmap and prioritization decisions
4. **Change Management**
- Build relationships and work closely with key stakeholders to identify areas of focus, anticipate change impacts, and assess change readiness
- Develop and deliver change management strategies to support a smooth transition, including effective communication, training, and ongoing support
- Support this program through unexpected events, ambiguous information or changes in scope, timeline or stakeholder needs
5. Program Governance
- Define success metrics and monitor against established goals and milestones
- Provide centralized and regular visibility via status reporting and demand capacity monitoring
- Communicate risks, issues and dependencies and drive collaborative, coordinated decision-making and resolution efforts amongst stakeholders
- Enable and ensure consistent implementation of people, process and technology improvements and plans to sustain them
6. **Team Leadership**
- Design, build and lead direct program management team, that is diverse and inclusive, to deliver program
- Provide clear direction, support, motivation and development opportunities to team members
- Role model an agile mindset through change and ambiguity; inspire others and drive culture of continuous improvement.
**Minimum Qualifications**
- 15+ years of experience and demonstrated success leading significant, cross-functional program management efforts at scale and delivering them on time, within budget and to scope
- 10+ years leading and managing people and teams directly and indirectly
- Strong understanding of project management methodologies and software
- Experience with investment operations and accounting transformations at scale
- Knowledge of insurance carriers' investment strategies, organization models and targeted outcomes.
**Ideal Qualifications**
- Knowledge of MassMutual’s business strategy, capabilities, organizational structure and structure to quickly enable effective cross-functional collaboration
- Experience leading project management with a focus on large scale technology and process reengineering projects
- Robust knowledge and experience with program management best practices, especially related to communications, reporting, prioritization, capacity and resource planning, forecasting, financial planning, change management, and performance measurement
- Excellent communication, negotiation, and interpersonal skills
- Project Management Professional (PMP) certification or equivalent
**Key Competencies**
- Accountability: Earn confidence and trust by demonstrating ownership, commitment and follow through in achieving results
- Courage: Are not afraid to speak up when it matters, ask tough questions, make decisions and/or admit when help is needed
- Development: Exhibit curiosity and pursue learning opportunities
- Leading Others: Create an environment where the team is inspired, engage and motivated- High attention to detail and accuracy
- Resilience: Ability to work under pressure and manage conflicting priorities
This position may require occasional travel.
#LI-IZ1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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