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Mutual Opportunities

Smiling Women

Head of Privacy, Data and AI Governance

Boston, Massachusetts; Springfield, Massachusetts
Job Category Technology ID R17016
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Overview

A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.

We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.

People working together
Roger Crandall
Roger CrandallCEO
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”

Job Description

Position:

The Head of Privacy, Data and AI Governance will drive the strategy and execution of integrated governance and risk management practices and assessments to ensure MassMutual:

  • Delivers an effective data privacy program for consumers, employees, and other stakeholders that entrust their data to MassMutual;
  • Leverages the value of its data assets in a responsible and ethical manner; and
  • Responsibly and ethically acquires, develops, and implements Artificial Intelligence Systems that leverage our governed data and provide value to MassMutual’s employees, advisors, and policyholders.

The Head of Privacy, Data and AI Governance will report to the Enterprise Technology & Experience (ETX) Head of Strategy & Governance and ensure that MassMutual’s acquisition, use, storage, sharing, and disposition of data and AI Systems are compliant, ethical, and effectively managed throughout their lifecycle. This role is crucial in promoting a culture of accountability and innovation, aligning with MassMutual’s business objectives and regulatory requirements.

Responsibilities:

  • Lead and coach a team of professionals, including the Head of Data and AI Governance Implementation & Risk Assessments, the Head of Data and AI Governance Capabilities, and the Director of Data Privacy Program to enable their expertise in business, technical, governance, and risk management areas.
  • Define and set a comprehensive 3 – 5-year strategy for privacy, data governance, and AI ethics, ensuring alignment with MassMutual’s goals and regulatory requirements.
  • Working within the enterprise cyber, technology, and data governance and risk management framework, develop, implement, and maintain enhanced company-wide policies and control objectives to ensure the responsible and ethical use of data and AI across MassMutual and applicable subsidiaries.
  • Partner with second line of defense functions in Enterprise Risk Management and Compliance & Ethics to ensure compliance with industry regulation and effective management of data risks to ensure protection of MassMutual from reputational risk and financial exposure.
  • Play a key role with data and AI systems owners across all business areas to influence adoption and implementation of effective privacy, data and AI controls. 
  • Oversee the development and maintenance of enterprise governance and risk management tools, including data dictionaries, data catalogs, and AI model inventories, to support robust governance practices.
  • Ensure the creation and execution of data and AI risk assessments, developing mitigation strategies as necessary.
  • Monitor and report to senior and executive leadership on the effectiveness of governance and risk management practices, and provide assurance of policy adherence and mitigation development, where necessary.
  • Foster a collaborative, inclusive, and innovative work environment, encouraging cross-functional partnerships and continuous improvement.

Skills, Knowledge & Experience:

  • Bachelors or Master's degree in computer science, information technology, or a related field; relevant certifications a plus.
  • Minimum of 15 years' work experience in governance, risk, compliance, technology, and/or security, with a minimum of 7 years in a leadership role.
  • Extensive experience in developing and coaching team members, with a proven track record in designing and implementing governance and risk management methodologies.
  • Proven ability to translate governance and risk policy into cohesive practices with corresponding delivery roadmaps.
  • Deep knowledge of widely accepted privacy, data, and AI governance and risk management frameworks and practices, along with a strong understanding of related regulations and ethics.
  • Identifiable track record of successfully leading cross-functional teams across the three lines of defense to deliver key initiatives.
  • Exceptional interpersonal communication and relationship-building skills; adept at active listening and effective collaboration.
  • Proven ability to create high-quality materials for an executive-level audience, with attention to detail and a balance of practicality and value-creation.
  • Strong problem-solving skills, with the ability to drive outcomes and resolve issues and barriers to progress.
  • Excellent verbal and written communication skills, capable of articulating complex concepts clearly and effectively.
  • Ability to travel between our Boston and Springfield campuses.
  • Authorized to work in the United States without sponsorship now or in the future.

#LI-MC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

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Hiring Process

Explore

Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.

Apply

Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.

Screen

After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.

Interview

If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.

Offer

If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.

Hire

If you accept the offer, we will be so excited to welcome you to the MassMutual community!

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

By the numbers*

  • 88% of employee respondents say they are proud to work at MassMutual
  • 90
    %
    of employee respondents say they feel encouraged to bring forth new ideas
  • 86% of employee respondents say MassMutual cares about and supports the well-being of their employees

*Source: 2024 MassMutual employee engagement survey

Award-Winning Culture

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

How We Work

How We Work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.

Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below. Benefit details can be found here.

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Paid Time Off

  • In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to care for yourself or someone you love—whether for physical illness or mental health.
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Health & Well-Being

In addition to top-line medical and dental coverage, personalized mental health solutions, on-site and virtual health coaching, and much more, MassMutual reimburses employees up to $1,250 per year for eligible expenses supporting mental, physical, and financial well-being.

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Financial Well-Being

In addition to competitive salaries and bonuses, educational assistance programs, and much more, MassMutual offers up to a 10% total 401(k) benefit, consisting of a 5% company match and a 5% annual contribution.

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Taking Care

MassMutual offers generous maternity and parental leaves, as well as bereavement leave to mourn the loss of a loved one (and the employee defines 'loved one'). In addition, we offer up to 320 hours of caregiver leave to help employees support loved ones in times of need.

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Giving Back

MassMutual offers three paid days for employees to volunteer with eligible nonprofits of their choice, and the MassMutual Foundation matches employee donation dollars to eligible nonprofit organizations up to $5,000 annually.

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Commuter Benefits

MassMutual offers a Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars, as well as a commuter wallet option for employees based at Boston and NYC campuses.

Why MassMutual?

Kevin

Compliance Consultant

Seth

Service Management Consultant

Kymberly

Head of Experience Journey Mapping

where we work

Springfield Office

Springfield Office

1295 State Street, Springfield, MA

Boston Office

Boston Office

10 Fan Pier Blvd, Boston, MA

New York Office

New York Office

2 Park Ave,
New York, NY

Virtual

Virtual

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