Mutual Opportunities
Investment Product Owner (Bank Loans)
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Summary
We are seeking a highly motivated and experienced Bank Loans Product Owner to drive the vision, strategy, and roadmap of our middle and back-office processing solutions for Bank Loans. The ideal candidate will have a deep understanding of the Bank Loans asset class, including associated business processes and internal/vended technology capabilities, with a focus on designing, testing, and choosing optimal workflows. In close partnership with the Head of the Bank Loans Center of Excellence and the Director of Securities Controllership, the Product Owner will play a key role in ensuring the seamless integration of new tools and enhancements tied to the processing & administration of these investments. This newly created role is responsible for strategic change, liaising with both day-to-day operational business teams (i.e. Investment Operations and Controllership) as well as technology teams (i.e. Enterprise Technology), and managing priorities for bank loans across functional areas. The Product Owner will be accountable for not only assessing trade-offs, but making and owning decisions intended to improve the bank loans asset class at MassMutual.
The Team
The Bank Loans Product Owner will join the Investment Operations Transformation team as part of a new, centralized Product Owner group. The Product Owner’s responsibility extends across the lifecycle of the asset class through operations and accounting and the Product Owner team is expected to work in close partnership with the Investment Operations Center of Excellence, Investment Controllership, and Technology teams. The goal of this group is to build comprehensive expertise in MassMutual process and operations flow ensuring there is a consistent approach for treatment across asset classes. As a critical point of distinction, the Investment Operations Transformation team and the Product Owner will remain segregated from day to day “Business As Usual” (BAU) work.
Impact
The Product Owner will have impact in the following 5 areas:
Strategy & Vision
- Drive product vision, strategy, and roadmap for business architecture and process flows supporting bank loan servicing in coordination with Investment Operations, Controllership and Technology Teams.
- Responsible for ensuring vision, strategy and roadmap are communicated to relevant stakeholders
- Develop deep domain expertise in MassMutual business processes and internal/vended technology capabilities, tying this with their knowledge of the asset type, and ensuring that this knowledge is not only conveyed appropriately but also factored into the strategy and roadmap
Process
- Own business requirements definitions for bank loans projects and initiatives, incorporating input from business users
- Serve as the first line of defense in business UAT testing to free up capacity for business users
- Maintain and sign off on documentation for key business processes and the asset class operating model. Related initiatives can range from small- to large-scale and can have far-reaching impact to processing workflows across the entire ecosystem for the entire asset-class
- Ensure key business processes are understood by technology counterparts
Roadmap
- Drive project planning, sizing, and delivery timelines for the project queue and backlog based on capability gaps, in close collaboration with the Corporate Functions PMO and Enterprise Technology project management resources
- Represent the interests of the bank loan process in the investment ecosystem transformation program by liaising with operational end users to gather requirements, by performing testing, and by incorporating user input in recommendations
- Assess, own, and be accountable for recommending go-forward prioritization decisions in partnership with Investment Operations, Controllership, and Technology colleagues
- Collaborate with other Product Owners to determine resourcing needs and project dependencies within and across products, articulating trade-offs to business users and senior/executive leadership
- Rationalize requests for new tools, enhancements, or issue resolutions from operational teams, considering existing solutions and current projects, and escalate and monitor with appropriate vendor/external oversight teams as needed
Communication
- Maximize the value of tech investments by driving change management, socialization, and adoption of tech strategies and tools.
- Manage interactions between operational and technology teams, communicating business needs into technical requirements, and negotiating priorities with tech/data based on business needs.
- Advocate for operational team requirements, escalate emerging trade-offs, and support decision-making by senior/executive leadership.
- Communicate with all levels of Investment Operations and Controllership teams, partnering closely with the Head of the Bank Loans Center of Excellence and the Director of Securities Controllership as primary points of contact
Metrics
- Establish KPIs and track application/platform adoption using tools and reports.
- Track issues raised and their time to resolution.
- Monitor the business impact of programs and initiatives to ensure targeted outcomes of strategic change are being realized.
Min Qualifications
- Proven experience 5+ years as a Product Owner or similar role
- Strong understanding of Investment Operations and Accounting technology and processes, with expertise in the bank loans asset class
- 10+ years’ related experience in financial services, insurance, or related industry
Ideal Qualifications
- Excellent communication and interpersonal skills, highly collaborative
- Ability to manage multiple projects and prioritize tasks effectively
- Experience in project planning and resource allocation
- Strong analytical and problem-solving skills
#LI-IZ1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $152,100.00-$199,600.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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