Mutual Opportunities
Key Account Manager
Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
MassMutual Strategic Distributors (MMSD) is looking for an experienced and passionate Key Account Manager. You will be responsible for management of all aspects of assigned institutional (non-wholesaled) strategic accounts and own the overall relationship with the strategic partner responsible for achieving sales results, market share growth, driving penetration into the firm through superior service. You will keep a keen eye on operations, client/advisor experience and overall account satisfaction. You will collaborate with other teams and lead initiatives related to operations, service, marketing/promotion, compliance and legal.
The Team
We’re growing and our clients deserve the best. MMSD’s annuity strategy is focused growth of top line sales with existing partnerships. MMSD is making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by the MMSD Annuity Team working across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture.
The Impact:
Responsible for the overall relationship with Institutional Strategic Partner: sales results, market share, engagement plan, service, expanding product offerings, operations, compliance and overall client satisfaction.
Coordinate and facilitate regular (minimum quarterly) in-person stewardship meetings with assigned accounts.
Understand the assigned accounts’ culture, systems, requirements and develop value add programs to increase market share.
Responsible for the development, execution and achievement of firm business plans.
Ownership of initiatives/work efforts/projects supporting assigned accounts. Accountable for budget management, coordination of project execution and managing communications.
Measure returns on investments with overall firm relationship.
Develop, align and execute all promotion, sales and support services for assigned accounts to achieve growth objectives.
A successful Key Account Manager will possess the following skills and competencies:
Accountability: Follow through on promises and commitments, take charge in the face of challenges/difficulties, address emerging problems with focus and urgency.
Communication: Employ effective communication skills (written, verbal, visual), effective conflict resolution and foster open communication.
Agility: Anticipate and resolve complex problems, learn in real time, track results and pivot to new approaches where needed, thrive on feedback and demonstrate a can-do attitude.
Resilience: Make sense of complex information to solve problems, exhibit confidence during difficult times, react to change as an opportunity
Courage: Creative problem solving, take risks with new approaches, learn from both success and failure and challenge the status quo.
Leading Others: Foster a collaborative environment, partner across function and business units, promote an open, diverse exchange of ideas.
The Minimum Qualifications
High school diploma or GED
3+ years of experience as a Key Account Manager, with a focus on life or annuity products
Series 6 & 63 at time of application
Required Travel: Up to 25%
The Ideal Qualifications
Bachelor’s Degree
5+ years of annuity key account management experience
Strong knowledge of annuity solutions and marketplace
Strong working knowledge of financial services industry, third-party distribution, operations and supporting technology
Must be a detail oriented and well-organized self-starter with high energy and creativity
Excellent organization and time-management skills. Ability to prioritize multiple tasks and projects under pressure
Strong analytical, verbal, written communication and presentation skills required
Compensation: $90K-$110K base range plus sales-based incentive opportunity resulting in a total target compensation package of $150K-$175K
What to Expect as Part of MassMutual and the Team
Regular meetings with the MMSD Team and manager)
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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