Mutual Opportunities
Salesforce Product Owner, Worksite Strategy and Planning
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Salesforce Product Owner, Worksite Strategy and Planning
Full-Time, (Hybrid) Boston/Springfield
The Opportunity
As the Worksite Salesforce Product Owner you will lead strategic analysis for best use of Salesforce in our business and devise procedures to solve complex problems considering business and/or system requirements and limitations. You will work closely with Worksite leadership and Salesforce Development Teams to execute strategic plans.
The Team
The MassMutual Worksite business has achieved success in recent years distributing our Voluntary and Executive Group products through multi-channel distribution relationships. The Strategy and Planning Team is the heartbeat of the Worksite Channel. We drive KPI and Executive reporting, Salesforce strategy and execution, administrative support, financial planning and deployment support to bring accountability to the organization. We understand and communicate the health of the business to Sr. Leadership as well as our front-line teams. We are looking to expand on our small organization with someone who shares our passion of working collaboratively and focusing on our customer.
The Impact:
Participate in technical studies and evaluations of business requirements and technological alternatives and recommends appropriate systems solutions. Provide direction and guidance to other programmers. Responsible for the evaluation and implementation of complex applications with complex subsystems that may affect the entire system or multiple systems applications. Advise on methods to improve scalability. Prepare communications, documentation and conducts classes on new system alternatives. Consult and provide guidance to client and IT personnel. Receive general supervision and is competent to work at the highest technical level of systems consulting while working on own most of the time.
Salesforce PO Systems Consultant Key Responsibilities
Deep experience and understanding of Salesforce and thought leader on how to use capabilities to improve Worksite experience and reporting
Communicate and influence leadership team on long-term strategy for Salesforce within Worksite
Assess current capabilities of Salesforce against current and future needs for the tool
Translate business requirements into technical requirements for development team
Lead team on execution of improvement opportunities.
Manage overall roadmap for CRM which in WS is workflow tool from pre-sales through plan implementation and set up
Works with WS users to analyze the new updates and enhancements, and manage execution through intake, requirements and implementation with Technology
Works with teams, subject matter experts and other stakeholders to perform business analysis and conduct customer research to support the program vision, roadmap and content presentations
Collaborate with business partners to proactively drive utilization of tools and help create improved processes
Analyzes the feasibility of, and develops requirements to support the new business functionality
Work within AGILE framework and change management practices to incorporate new ideas into our vision or process
Manage reporting utilization by field and management
Refine the backlog by adding detail, estimates and order to development items. Properly communicate the business needs as it relates to actual scenarios.
Establish and manage all strategic and tactical management reporting for the Salesforce effort within Worksite
Articulate (verbally or in writing) the business vision, direction, priority and/or needs for the CRM infrastructure
Be the conduit between the business and the Scrum team
Responsible for working within budget and prioritizing the high value projects and BAU for CRM
The Minimum Qualifications
5+ years of experience with Salesforce or other enterprise CRM platform
2+ years of experience working in an AGILE environment presenting ideas and business information to various levels of leadership, including non-technical audiences
The Ideal Qualifications
Experience working within financial services organizations in roles supporting internal business functions as well as advisors, sponsors and consumers
Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately which may contain sensitive information
Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment
Proven ability to collaborate cross-functionally and influence outcomes
Strategic mindset and ability to create a vision, strategy and execution roadmap
Demonstrated agility and accountability to adapt and execute on changing business priorities
Endlessly curious in how emerging trends can translate into excellent customer experiences
Worksite/Voluntary benefits business experience
What to Expect as Part of MassMutual and the Team
Regular meetings with the Worksite Strategy and Planning team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800.00-$131,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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