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Case Manager - Life Insurance

Springfield, Massachusetts Customer Service R15787
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The Opportunity

The Case Manager acts in a transactional capacity to assist in the processing of New Business Applications. In this role, the Candidate will review, coordinate and issue life insurance application submissions in accordance with department quality and efficiency standards. As an Expert, the Candidate will develop and maintain specialty knowledge of products and advanced processes to include more complex skills and will assist in complex case resolution. The Case Manager will take on additional tasks (but not limited to): acts as subject matter expert, proactively recognizes problems, works collaboratively to recommend process improvements to enhance customer service, increase efficiency and/or reduce waste; participates in departmental problem-solving and strategic projects; acts in a thought partnership capacity with New Business management, provides coaching/mentoring with new hires and existing team members.

The Team

This role is part of the Life New Business department and will be a key member of the organization. The team reviews all life insurance new business submissions, seeks out additional information or corrections to applications when necessary and issues policies once in good order. The organization is collaborative, relentlessly focused on the customer experience and likes to have some fun along the way! If this sounds like an environment where you would thrive, we encourage you to apply.

The Minimum Qualifications

  • 2+ years of life insurance experience

  • High School Diploma or equivalent

The Ideal Qualifications

  • 5+ years of life insurance experience.

  • College degree preferred with a concentration in business, finance or technology.

  • Highly skilled with technology and business systems.

  • Thinks creatively and applies critical thinking; question processes and procedures where ambiguity exists.

  • Acts as a results-driven, problem solver with meticulous attention to detail and ability to follow standard operating procedures with accuracy.

  • Ability to multi-task and work in a fast-paced, high-pressure environment.

  • Contributes to a positive work environment by acting as a team player and assisting others in meeting service standards.

  • Is flexible and adaptable to changing priorities and competing demands.

  • Demonstrates a sense of urgency in all interactions and prioritizes work effectively.

  • Knows the customer well and demonstrates superior customer service skills.

  • Respectful of others; attentive to their ideas, concerns, and time.

  • Works independently to complete assigned requests with minimal direction.

  • Desire to develop and/or enhance potential leadership abilities.

  • Possesses a passion for continuous improvement and the customer experience.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Life New Business Team.

  • Focused one-on-one meetings with your manager.

  • Access to mentorship opportunities.

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, Women, LGBTQ, Veteran and Disability-focused Business Resource Groups.

  • Access to learning content on Degreed and other informational platforms.

  • Conducts all business and personal interactions with honesty, integrity, and the highest ethical standards. MassMutual is a strong, stable and ethical business that provides industry leading pay and benefits.

#LI-CR41

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.

Salary Range: $58,400.00-$73,600.00 Apply

Jobs Like This One

At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

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