Mutual Opportunities
Compass Portal Owner – Operations
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
Compass is MassMutual’s strategic advisor-facing portal currently used by the MassMutual Financial Advisors Distribution Channel, supporting 20K users. As the Compass Portal Owner – Operations, you will be responsible for ensuring that the portal continues to improve the advisor experience and supports the business strategic objectives. Portal owners collaborate with the key stakeholders, field communications and enterprise technology to perform portal analytics and data assessments to prioritize and add new functionality and oversee search engine optimization to help support improved UX.
The Team
As part of Brand, Product and Affiliated Distribution, the Distribution Platforms, Readiness and Strategy team is responsible for driving strategy and execution related to technology, governance, reporting, readiness and change management to support MassMutual’s product, marketing, and career distribution organizations. Within our organization, we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based in transparency and accountability. It is expected to demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Impact
- Drive the continual update and application of the measurement framework.
- Translate high level business goals, leverage analytics and user/stakeholder feedback to continually improve the field communications process via the portal and to evaluate overall site health by driving an audit process
- Employ web analytic tools and techniques to unlock valuable insights into user behavior and website performance
- Ensure that the portal navigation and search engine performance is continually improving by consulting with SEO business and ETX resources to create standards and review metrics/user feedback
- Consult with the Content and Communications Team to provide subject matter expert support for website governance in terms of job functions, workflows, and provide recommendations for driving an increase in their maturation model for the organization
- Apply user-centered research, business needs, and UX principles to make recommendations to style guides for writers to guarantee consistency across structured content
- Analyze content reusability, working with content teams representing distribution channels and the business owners of the content
- Partner with ETX to evolve the Contentstack and Algolia platforms, providing content strategy, business architecture, and business subject matter support to make appropriate decisions about enhancements and new features
- Work closely with ETX UX Team to continually assess the user experience by utilizing user testing and analytics evaluation
- Provide business leadership updates to prioritize and sign off on business requirements for improvements to the site including content model improvements, portal functionality, search optimization, and authoring enhancements
- Template creation and optimization to ensure they will improve the overall advisor experience and to evaluate implications to content and audiences
- Create visually compelling and polished presentations that effectively tell the story and convey critical messages
- Lead ad-hoc projects
The Minimum Qualifications
- Bachelor’s degree or 4+ years equivalent work experience
- 7+ years of experience in financial services or business industry
- 5+ years of experience managing a large-scale business portal
- 3+ years experience managing web analytics and working in Google Analytics
- 3+ years experience with Microsoft Excel
The Ideal Qualifications
- 5+ years experience managing web analytics and working in Google Analytics, specifically GA4
- Excellent interpersonal communication, coordination, and planning skills with cross-functional teams
- Experience working in partnership with technical internal, business and vendor teams
- Experience monitoring search trends
- Working knowledge of user experience and design principles
- Working knowledge of content management
- Experience developing large scale content strategies
- Strong analytical/problem solving and project management skills
- Highly skilled in developing and delivering high-impact presentations
- Experience working in Microsoft Project and Microsoft Planner
- Comfort interacting with all levels of leadership
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Enterprise Technology Teams and Content Communications Teams. Participation in steering committees and content governance committees
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-DK1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $115,900.00-$152,100.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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