Mutual Opportunities
Consumer Lending Analyst
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Consumer Lending Analyst
MassMutual Federal Credit Union
Full-Time
Springfield, MA
The Opportunity
As a Consumer Lending Analyst of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. This role acts as the in-house expert for lending systems and workflows, helping to ensure our loan origination platforms and processes are efficient, compliant, and scalable. The Analyst will play a vital role in the development of loan procedures, reporting, technology optimization, and cross-functional initiatives—including a major core system conversion. This is a high-impact role ideal for a detail-oriented, tech-savvy lending professional looking to apply both analytical and operational expertise.
The Team
Reporting to the Chief Lending Officer (CLO), the loan team is comprised of loan originators, loan processors, loan servicers, and collections. The team works cross-functionally and collaboratively with other business units within the organization.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
- Serve as a lead underwriter for consumer loan applications, including auto loans, home equities, personal loans, credit cards, and other unsecured credit products.
- Analyze creditworthiness and risk based on credit reports, income verification, debt-to-income ratios, and internal policies.
- Corresponds with originators frequently to resolve questions regarding application information provided and further delve into the member’s situation to assist in being able to grant credit to the member. Support occasional origination activities and member interaction, as needed.
- Serve as the primary point of contact for the consumer loan origination system (LOS), handling configuration, user access, testing, and issue resolution.
- Function as a liaison between the lending team, IT, and external vendors to support upgrades, troubleshoot issues, and enhance integrations with the core banking system.
- Evaluate current lending workflows, identify process improvement opportunities, and assist in developing or updating procedures, documentation, and policy guides.
- Ensure lending practices align with regulatory requirements and internal controls.
- Participate in or lead projects related to lending operations—such as LOS upgrades, new product launches, and the upcoming core conversion.
- Coordinate testing and rollout of new system features or lending programs; ensure stakeholders are informed and trained.
- Develop and maintain regular reporting on loan volume, decisioning trends, and risk metrics.
- Use data insights to support decision-making and identify opportunities for growth, efficiency, or risk mitigation.
- Provide training and guidance to lending staff on new processes, system features, and procedural updates.
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
The Minimum Qualifications:
- 3+ years of experience in consumer lending, underwriting, or loan operations within a credit union or community bank.
The Ideal Qualifications:
- Bachelor’s degree in Business, Finance, or related field.
- In-depth knowledge of credit evaluation, risk-based pricing, and lending policies.
- Experience with underwriting complex or exception-based consumer loan applications.
- Exposure to LOS or core system implementation projects.
- Firsthand experience with loan origination systems and core banking systems implementation projects (e.g., Fiserv, MeridianLink, or similar).
- Strong analytical and decision-making skills; high attention to detail.
- Excellent communication and people skills with the ability to guide others and explain credit decisions.
- Proficiency in Microsoft Excel; experience with reporting or analytics tools is a plus.
- Knowledge of consumer lending regulations and compliance standards.
What to Expect as Part of the Team
- Regular collaboration with the lending team
- Focused one-on-one time with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
Employment is contingent upon successfully passing a credit check.
Salary Range:
$48,339-$72,530
#LI-FT1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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