Mutual Opportunities
Disability Underwriting Director
Remote - US
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Disability Underwriting Director, you will be responsible for a team of underwriting consultants, using your experience to support them through coaching, answering questions and providing guidance on workflow, procedures, resources, and underwriting. Successful candidates will maintain full awareness of the department’s service level requirements, provide support as needed to achieve these goals and work with leadership to develop and deliver on our strategic vision and execute on day to day results.
The Team
It is an exciting time in Underwriting at MassMutual! We are going through a digital transformation while continuing to be a leading customer-centric company. The team supports our MassMutual Financial Advisors (MMFA) distribution channel. We support MassMutual career agents, individual brokers, and the consumers they serve. The team culture is collaborative, cross-functional, and uses legacy and new technologies combined with a work/life balance.
The Impact
As a Disability Underwriting Director your responsibilities will include but are not limited to:
Acquisition, retention, and development of IDI underwriting talent.
Lead, guide, mentor, and coach disability underwriters in both technical and professional skills.
Cultivate an environment conducive to continuous improvement and root cause problem solving activities.
Build on our culture of Advisor True North, ensuring the team provides an exceptional customer experience to our career advisors and brokers
Work closely with Compliance, Legal and key underwriting partners around underwriting policies and respond to new regulatory issues and inquiries
Commitment to professional development: adaptable to change; open to both receiving and providing feedback in a constructive manner; makes changes in behavior based on feedback and/or experience
Maintain ongoing awareness of medical, financial, and occupational underwriting developments across the industry.
Perform trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes
Develop and maintain key relationships with General Agents, advisors, brokerage directors and firm staff to resolve escalations, discrepancies, or risk related concerns. Considers total case financials, relationship, and value of customer.
Minimum Qualifications
5+ years' experience leading or mentoring production underwriters or 7+ years production underwriting experience
High School Diploma
Candidates residing within 50 miles of our Springfield MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office
Ideal Qualifications
10+ years of direct IDI underwriting experience with an underwriting authority
IDI underwriting leadership experience
Experience leading a concierge service team
Proven experience of innovation; can brainstorm effectively; open to new methods, processes, or ways of performing work; proactively seeks alternative ways to meet objectives; can articulate how potential ideas may play out in the business environment; advanced critical path thinking
Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial)
Proven track record of partnership with sales, product, marketing and compliance
Flexible to travel and work outside of standard office hours
Bachelor's Degree
What to Expect as Part of MassMutual and the Team
Regular meetings with the DI Underwriting & New Business team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#CR-41
#LI-REMOTE
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $137,800.00-$180,800.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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