Mutual Opportunities

Executive Liaison
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.


“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Executive Liaison, Shared Services & Enablement
Springfield, MA - Full-Time/Hybrid
The Opportunity
MassMutual’s Operations Business is looking for a highly self-motivated and experienced Executive Liaison. This position will provide administrative and program/project related support to the Head of Shared Services and Enablement. This position requires someone who enjoys working in a fast-paced environment, is comfortable taking on complex administrative tasks, enjoys working in collaboration with others, and can regularly handle highly confidential and time sensitive information with necessary care and prioritization.
The Impact
This is a multi-faceted role in which the Executive Liaison will take initiative and operate in an autonomous way, utilizing a proactive approach to anticipate and fulfill the administrative needs of the Head of Shared Services and Enablement and coordinate across the team of Operations assistants to deliver a consistent approach to operations. This role will be involved in coordinating, planning, reporting and communicating as well as managing and maintaining calendar activity, coordinating travel (domestic and international), and responding to information requests. This will include coordinating meetings and conferences with both internal and external sources, compiling information from various sources for routine inquiries and reports, analyzing data and preparing regularly scheduled reports. The assistant will provide backup support to other Executive Liaison professionals as needed.
Key responsibilities include but not limited to:
Calendar management for the Head of Shared Services and Enablement: accept/decline, establish intimate knowledge of meeting requests in order to prioritize and make decisions on behalf of the leader, and proactively resolve calendar conflicts
Budget liaison (coordinate budget items including invoice/vendor management for Shared Services and Enablement teams)
Prepare and submit invoices/expenses and reconcile and manage department purchase card
Schedule meetings, conferences and events and interface with executive support team and/or Event Planning Team, to coordinate schedules, reserve appropriate conference rooms, catering orders, prepare room and required materials for meetings needs
Prepare meeting agendas, coordinate meetings, and take minutes as needed, including circulating action items for follow-up
Finalize high-level materials--review/edit/format semi-final draft materials (e.g., communications, letters, PowerPoint slides, Excel exhibits) to produce a final product and in collaboration with the Communications Consultant Team
Provide program/project-related support
Proactively identify and execute on communication needs across the department, in partnership with the communications team
The Minimum Qualifications:
High school diploma or equivalent
7+ years’ experience in an executive administrative role
4+ years’ experience working with Microsoft Office suite (Word, Excel, PowerPoint, etc.), Google Workspace, Zoom, and/ or Slack
The Ideal Qualifications:
At least 2+ years' experience working in the Financial Services Industry
Experience working with in a collaborative environment with both internal and external partners to achieve results
Proficient working knowledge of both Ariba and Concur system applications
Knowledge of Lean Management (Huddle Boards, Operational Metrics, etc.)
Ability to leverage additional technology - Workday, ServiceNow, xMatters, and Archer
Ability to complete a high volume of work and with limited direction & oversight
Ability to navigate complex situations and organizations; identify and execute on resolutions
Ability to dynamically prioritize and troubleshoot conflicts; anticipates challenges and proactively addresses them
High level of attention to detail and time management, with a strong understanding of the importance of being responsive and proactive in a deadline-driven environment
What to Expect as Part of MassMutual and the Team
Regular meetings with the team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,900.00-$112,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey

Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.

How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
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