Head of Annuity New Business and Sourced Operations
Springfield, Massachusetts
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Overview
A career with us means you’ll help our customers secure their future and protect the ones they love. It also means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what makes MassMutual a strong, stable, and ethical business.
Our culture embodies the idea that we all are stronger and better through our support for one another. By valuing people for who they are, how they think, and what they bring to the table, we’ve become a better, more innovative company.
We invite you to explore the possibilities.
What our employees say
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“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Department:
The Policyholder Services and Annuity New Business Operations team is responsible for servicing all of MassMutual customers as well as the enabling new sales and strategic efforts for our Life, Annuity and Disability insurance lines.We seek to do this in a high caliber team.We are a driven organization, working as a cohesive team on multiple ideas, creating efficiencies of our business and piloting new service models at any given time.Culturally, we look for individuals that challenge each other openly, regardless of level or role on the team and focus on data driven analysis and decision making.
Job Summary:
As the leader of the Annuity New Business and Sourced Operations, this role is responsible for creating a sustainable service model for our Annuity business as well as our sourced business partners. This is a highly complex role with multiple partners within product, actuarial, technology, finance at all levels within the organization which you will work collectively with to develop a 2-3 year roadmap for the Annuity business.Pivotal to this role is the engagement of our field partners and third party distribution partners as you design a service model that is both cost effective and customer experience focused.This role should excel at communication across all levels of the organization, be successful at driving deliver, design process and structure, and be comfortable in an evolutionary culture that exists within a larger established organization.
Responsibilities:
•Strategic responsibility for business initiatives as it relates to the execution of Annuity product development of business operations, technology development, field management marketing and communication strategies.
•Oversee and manage third party vendors for Life and Annuity product lines and drive adherence to Service Level Agreements, Statements of Work with a focus on the customer experience and operational efficiency.
•Make recommendations to develop business initiatives internally and externally with firms and producers for marketing initiatives, technology offerings and support.
•Serve as primary liaison between Product, Actuarial, Legal, Field Sales and other businesses as necessary in the development and execution of Annuity product offerings and enhancements.
•Budget oversight and management for Operations strategic partner and vendor relationships.
•Prioritize and lead build efforts of Annuity customer acquisition features and solutions spanning vendor-based products as well as in-house solutions including web-based portals, applications call center and technical ecosystem.
•Lead work effort to identify customer journey maps, identify gaps and build plans to address in support of the Annuity business.
•Identify and prioritize work to deliver ideal customer journey, managing resources and projects.
•Working with the Technology partners to ensure alignment of technical infrastructure with product, finance to ensure the delivery meets all MassMutual requirements.
•Manage the Annuity capability and technical roadmap and feature sequencing for Annuity specific programs and product offerings.
•Identify opportunity to build scalable digital experiences throughout the entire sales funnel.
•Prioritize and manage all project management activity across the team, PM, and BA resources, overseeing scoping, requirement and delivery of programs.
•Share knowledge, be an influencer within and across the organization.
•Hire and cultivate a high-performing, lean team of both user experience and web/application development resources.
Qualifications
•Bachelor’s degree or equivalent work experience.
•10+ years of demonstrated leadership excellence in financial services operations management, with success in managing large scale projects and/or teams in the life insurance industry.
•Proven strategic thinking skills including forward looking thought leadership that results in creative solutions, strategic roadmaps, and continuous improvement.
•Ability to strategically develop and enhance relationships with multiple stakeholders.
•Ability to effectively negotiate and manage third party vendors.
•In-depth knowledge of annuity products, product development process and familiarity with captive and third party distribution.
•In-depth experience working in third party space, including brokerage, producer focused firms and institutions.
•Strong operational knowledge including, but not limited to: New Business, Underwriting, Technology, Post Issue, Legal & Risk.
•Analytical problem-solving skills, excellent writing, and presentation skills with experience in outlining functional specifications and requirements.
•Must be organized and highly motivated.
•Strong communication and client facing skills.
•Ability to thrive in a fast-paced, deadline driven environment.
•Ability to be flexible and creative in a wide range of product types.
Preferred Qualifications
•Advanced degree (MBA preferred)
•Professional designations (e.g., CLU, ChFC, CFP).
#LI-MC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.
Hiring Process
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Explore
To get started, explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network to receive information on jobs that may interest you and stay up-to-date with the latest MassMutual news.
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Apply
To apply for a specific position, please click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter which, due to the volume of applications received, may take some time as we carefully consider each application.
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Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
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Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team. Coordinating calendars for interview schedules can take time, so your patience and flexibility is appreciated.
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Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
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Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
Recruitment Fraud Awareness
Job recruiter fraud is a scam by impostors posing as recruiters or representatives of a company promoting fake job opportunities to job seekers.
MassMutual will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process.
If you are contacted by anyone asking for information outlined above it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us directly to verify its legitimacy.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure—it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
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Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1250 annual wellness wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Full benefits details can be found here.
- In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to take care of yourself or someone you love—whether for physical illness or mental health.
- Medical and dental insurance
- Life, disability short-term and long-term insurance
- Well-being wallet: $1,250 per year for a wide range of qualifying wellness expenses
- Well-being support: Mindfulness, nutrition, fitness
- Personalized mental health solutions
- Adoption and surrogacy reimbursement programs
- Competitive salary and bonuses
- 401(k): Up to 10% total benefit, consisting of a 5% company match and a 5% annual contribution
- Educational assistance program
- Childcare support
- Financial counseling
- Caregiver Leave (up to 320 hours)
- Maternity Leave (a total of 18 weeks, 10 maternity + 8 parental)
- Parental Leave (8 weeks for all parents, birth or adoption, continuous or intermittent)
- Bereavement Leave: Up to 15 days to mourn the loss of a loved one, and you define 'loved one'
- Matching Gift: 100% match on employees’ charitable contributions to non-profits up to $5,000
- Volunteering: Three paid days for employees to volunteer with eligible nonprofits of their choice
- Matching time: MassMutual Foundation awards dollars to organizations for which employees volunteer
- Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars
- Commuter wallet option for employees based at Boston and NYC campuses
Why MassMutual?
Compliance Consultant
Service Management Consultant
Head of Experience Journey Mapping
How we work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
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Where we work
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Springfield Office
1295 State Street,
Springfield, MA
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Boston Office
10 Fan Pier Blvd,
Boston, MA
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New York Office
2 Park Ave,
New York, NY
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Virtual
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Interested in pursuing a career as a financial professional? Learn how you can build your business and help people secure their future and protect the ones they love.