Mutual Opportunities
Head of Field Risk Management, MassMutual Financial Advisers
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
The Head of Field Risk Management, also known as the Field Risk Officer (FRO), is responsible for overseeing the supervisory system of the MMFA General Agency channel. In this role, the FRO is responsible for managing and mitigating sales practices and regulatory risk and providing support for three Regional Vice-Presidents, over 90 General Agents (GAs) and over 100 Agency Supervisory Officers (ASOs). The FRO is responsible for communicating expectations as well as providing advice, guidance and coaching on a wide range of firm level and advisor topics. Develops and implements risk mitigation strategies within our career agency system to maintain all regulatory and supervisory requirements. The FRO is expected to put the Company’s interests first but must also be collaborative, responsive and find appropriate solutions to complex issues to support the business. The FRO reports directly to the Head of MMFA but is expected to align to the company’s risk and compliance framework as this role is the 1st line of defense in our 3 lines of defense risk management model. Collaboration within a matrixed environment with various partners in the broker-dealer, compliance, legal and audit departments, among others is critical.
The Team
The Field Risk Management team is comprised of five Regional Supervisory Directors, the Head of Sales Risk Strategy, the Head of Strategic Regulatory Initiatives, and the Head of the Supervisory Controls Group which oversees trade surveillance and broker dealer controls. The team is experienced, collaborative and works both individually and together to further the team’s and company’s objectives.
The Impact:
Provide direct support to the Regional Vice Presidents and General Agents in their respective role as Series 24 Registered Principal supervisors over the General Agents and Advisors.
Monitor, consult and guide GAs and ASOs on regulatory and supervisory requirements.
Manage, recommend, and implement timely and appropriate corrective action on various field risk and sales practices issues.
Follow the three E’s guiding principle. Everything the group does must be Effective, Efficient and with an eye on Ease of Doing Business.
Lead, Manage and Develop the Field Risk Management team including developing potential future leaders within the MassMutual competency framework.
Influence and participate in helping to shape regulatory and legislative policy via industry committees such as FINSECA, SIFMA, FINRA, etc.
Serves as company witness/expert in depositions/trials as needed on behalf of MassMutual.
Responsible for the review and handling of all field investigations through our third-party compliance and ethics reporting mechanism.
The Minimum Qualifications
10+ years of general agency or related experience
FINRA Series 7 and 24
Must have the ability to travel <25%
The Ideal Qualifications
Strong understanding of broker-dealer, investment advisory and insurance regulatory requirements and has supported or worked directly within a general agency or related system.
This role commands a high degree of executive presence skills and demonstrated ability to effectively communicate and influence both internal and external key stakeholders
Proven experience and ability to lead others, and hold yourself and team members accountable.
FINRA Series 53 and 65 (or 66) preferred but not required.
A JD degree is preferred but not required.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Field Risk Management Team
Regular meetings with your respective Regional Vice-President
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-LS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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