The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

If this sounds like a fit, we’re looking to hire our Head of HRIS Configuration to join our HR Operations team.

Why we need you

Our clients deserve the best. As the Head of the HRIS configuration team, you will be an integral part of a diverse, energetic and driven organization that is undergoing an operational, digital and global transformation. 

This position is responsible for providing vision, leadership, planning, project coordination, and management to develop a cost-effective human resources information system (HRIS) while concurrently facilitating efficient operations to meet current and future business needs within the HR organization. To do this, you will collaborate with HR partners, various departments (i.e., IT), and outside vendors to develop efficient and effective processes and workflows as well as analyze and direct all functionally related activities within the scope of the HRIS. This position is accountable for ensuring continuity and successful delivery of functional services to users throughout the organization.

In this role, as well as all roles within MassMutual, you will need to demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and a willingness to show courage, even in the most difficult situations especially as you lead the team through change.  We also highly value strong communication skills, a passion for learning, leadership, resilience and self-awareness.

The Team

Our team is inclusive and welcoming!  We provide the service, support and configuration needed on our main HR platform for every MassMutual associate and beyond.  Our “customers” are our employees and retirees; we have the pleasure of interfacing with them throughout their entire time with MassMutual.  We are in the throes of a transformation setting an eye on the future of the employee experience.  With our already dedicated and talented team, we need to continue to build a focus on agility and resiliency and keep a keen eye on continuous improvement, standards, repeatability and scale.

The Impact

Lead the HRIS configuration team working across the enterprise to further build out a strategic roadmap to deliver, evolve and enhance HR capabilities primarily focused on WorkDay and WorkDay Extend.  Work to understand and prioritize demand, build out and maintain staffing and capacity models, and alleviate key person dependencies.  Assure collaboration, prevent silos, seek and coordinate user input and direction as well as drive alignment throughout the organization demonstrating customer centricity and business expertise.  Oversee and ensure the team follows appropriate security and delivery standards.  Partner with business, technology and vendor teams.  Candidate must have experience leading teams through change and transformation with a relentless focus on continuous improvement.

Responsibilities/Outcomes

• Actively participate in industry and brings insights into MM

• Develop technology strategies and roadmaps, mapping to business needs

• Attract, engage, develop team members

• Create an environment that is proactive, agile, innovative, economical, collaborative and accountable

• Coach, mentor and provide career guidance for all team members and build expertise within the team

• Utilize data to assure functions, platforms, team are operating optimally; adjust and improve as needed

• Ensure execution is aligned with best practices and standards are secure as per enterprise standards

• Collaborate within and across organization to ensure all teams are aligned on priorities; own and facilitate advisory committee

• Provides information to business and technology partners about product line improvement opportunities and collaborates with them to drive down costs and support capabilities

• Demonstrate strong dedication to maintaining professional relationships with users and outside vendors

• Drive the development of functional strategy

• Manage demand, staffing capacity and facilitate prioritization and trade-offs decisions to assure optimal delivery to achieve business objectives

• Interacts regularly with executives and/or key customers to provide consultation to influence and drive resolution to complex issues

• Champions innovator opportunities which enhances the business by introducing, developing or offering breakthrough products, services or technology

• Resolves problems which more often than not will significantly impact extending beyond department/organization

The Minimum Qualifications

• Minimum of ten years of organizational leadership

• 10+ years of leadership, project management, and/or technology delivery experience

• 5+ years of HRIS and HR process/system improvement experience; 3+ years of experience managing HRIS implementations/enhancements

• Must be analytical with excellent troubleshooting and problem-solving abilities

• Continuous improvement mindset and a passion for measuring results through data and metrics

• Must be highly self-motivated and able to handle multiple priorities

• Experience handling sensitive, confidential organizational, department, and performance information

• Excellent oral and written communication, organizational and interpersonal skills; influencing and situational leadership prowess required

• Strong financial acumen; experience with developing and maintaining budgets, business cases

• Change and project management experience

• Exceptional customer service skills

• Deep experience in client relationship management; setting expectations and keeping commitments

• Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff

• Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment

• Use considerable judgement and analysis to arrive at recommendations and conclusions

The Ideal Qualifications

• Experience supporting variety of employee/human resource-based technology enablement (Customer Relationship Management, back office processing desirable)

• Technical experience with Workday, Workday Extend and Integrations highly preferred

• Bachelor’s Degree preferred

• Previous experience supporting technology for human resources and/or employee services preferred

What to Expect as Part of MassMutual and the Team

• Regular meetings with the HR and Employee Experience Team leaders and members

• Focused one-on-one meetings with your manager

• Access to mentorship opportunities

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

• Some travel may be required

#LI-LS1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.