Mutual Opportunities
Investment Operations Business Specialist
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Investment Operations Business Consultant
Investment Operations Data Management
Investment Management
Full-Time/Hybrid (Boston or Springfield)
The Opportunity
As an Investment Operations Business Consultant, you will partner with investment data business users and technology teams to evaluate and interpret all changes occurring within the Investment Ecosystem to ensure appropriate test planning, documentation, communication, and ownership is in place. This can include third party vendor software releases, internal business as usual (BAU) changes and any required regulatory or reporting changes. You will take ownership of regular vendor meetings to address and tracking software issues or ‘bug fixed’ and driving resolution both internally and with the vendor. The nature of the work will require perseverance, accountability, attention to detail and the ability to react to ever changing business needs.
The Team
The Investment Operations Data Management team is part of the MassMutual Investment Operations team within the Investment Management division. The Investment Operations Data Management oversees all securities related data ingested into and extracted from the Investment Data Ecosystem for all assets in MassMutual’s General Investment Account (GIA). The team provides investment data and system subject matter expertise to projects across the organization and works to continuously improve processes impacting data flows. Investment Operations Data Management partners closely with Securities Cash Operations, Investment Controllership teams, Enterprise Risk Management, and others to address and resolve data related issues.
The Impact
- Partnering with technology and investment data business users to understand software or data changes and translating changes to testing requirements.
- Defining and executing test cases owned by the Investment Operations Data Management team, tracking and documenting results
- Providing subject matter expertise to business testers regarding changes as needed
- Attending release or testing meetings as a representative of the Investment Operations Data Management team
- Facilitating biweekly issues meeting with third party vendor and understanding the prioritization of software issues across multiple investment data users
- Understanding the impact data changes can have throughout the Investment Ecosystem and communicating changes as necessary
The Minimum Qualifications
- Bachelor’s degree or equivalent experience is required
- 5+ years experience of investment data and investment operations processes
- 3+ years experience of software release testing or similar role
The Ideal Qualifications
- Bachelor’s degree in Finance, Accounting or related area
- Familiarity with investment securities transactions and lifecycle events
- Strong documentation and communication skills
- Knowledge of Eagle PACE or like Data Management Tool
- Knowledge of Eagle STAR or like Investment Accounting platform
- Expert user of Excel
- Familiarity with JIRA or similar tracking software and agile conformance to comply with internal delivery guidelines
- Knowledge of SQL/Oracle query tools
- MicroStrategy, or other reporting tool experience a plus
- Strong collaboration skills and the ability to work in a team-based environment
- Must be eligible to work in the US without sponsorship now or in the future
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Investment Operations Data Management Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-MM1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $90,500.00-$118,700.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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