Mutual Opportunities
Learning and Performance Consultant - Mastery
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
We are seeking a dynamic Learning & Development (L&D) Specialist to join our team supporting our Worksite Group. This role is pivotal in designing, developing, and delivering innovative learning solutions that enhance customer experience (CX), engage employees, and support the growth and performance of our organization. As a trusted consultant, you will collaborate with stakeholders to identify needs, recommend solutions, implement, and deliver programs that elevate skills, behaviors, and outcomes for employees and customers at all levels.
The Team
The Strategy and Planning Team is the heartbeat of the Worksite Channel. We drive KPI and Executive reporting, readiness, training, financial planning and deployment support to bring accountability to the organization. We understand and communicate the health of the business to Sr. Leadership as well as our front-line teams. We are looking to expand on our small organization with someone who shares our passion of working collaboratively and focusing on our customer.
This role would partner with Learning and Performance teams across MassMutual. Those teams consist of diverse roles all working to create industry-leading learning experiences. Key competencies include adaptability, creativity, and a strong commitment to continuous improvement. We work closely with stakeholders across the organization, from new hires to senior leaders, to meet evolving business needs. We are dedication to blending cutting-edge technology with learning professionals to deliver the best solutions ensuring our business thrives!
The Impact:
The Learning & Development Consultant will play a critical role in fostering a culture of growth, engagement, and excellence across the Worksite organization. By consulting with stakeholders and delivering impactful learning solutions, this role will: Elevate customer experience (CX), empower employees, strengthen cross-functional collaboration, and bridge gaps between sales, operations, and leadership through aligned learning initiatives that improve communication and efficiency. By supporting organizational goals, this role will help create a highly capable, customer-focused workforce that feels supported, valued, and aligned with the company’s mission.
Minimum Qualifications
- High School Diploma/GED/HiSET
- 5+ years of experience in Learning and Development, Organizational Consulting, instructional design, facilitation, or a related role with a strong focus on performance improvement.
- 2+ years of experience in conducting training needs assessments, gap analysis, and performance consulting.
- 2+ years of experience using analytical skills with the ability to interpret data and derive actionable insights.
- 2+ years of hands-on experience with learning technologies (e.g., Articulate 360, Adobe Captivate, or similar).
Preferred Qualifications
- Bachelor's or Master’s degree in Learning Theory, Organizational Development, Business Strategy, or a related field.
- 10+ years of experience in Learning and Development, Organizational Consulting, or a related role with a strong focus on performance improvement.
- Certification in performance consulting or coaching methodologies (e.g., ISPI, ASTD).
- Excellent interpersonal, communication, and negotiation skills, with experience engaging with all levels of leadership.
- Proven ability to manage multiple projects, prioritize tasks, and drive outcomes in a fast-paced, dynamic environment.
- Previous Facilitation Experience.
What to expect from MassMutual and the Team
- Regular meetings with the Operations and Shared Services team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong, stable and ethical business with industry leading pay and benefits
#LI-JA1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $102,500.00-$134,500.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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