Mutual Opportunities
Operations and Core Systems Project Manager
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Operations and Core Systems Project Manager
MassMutual Federal Credit Union
Full-Time
Springfield, MA
The Opportunity
As an Operations and Core Systems Project Manager for MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for driving our operations and core system project delivery initiatives and for overseeing the overall direction, coordination, and execution of IT projects aligned with our strategic goals. You will also be responsible for deploying change management assessments, tools and plans to enable successful stakeholder adoption of IT projects. You will be expected to proactively communicate with all involved personnel to provide progress updates, identify problems, create solutions, and implement efficiency improvements.
The Team
This team is made up of a Chief Operating Officer, an Operations Manager, an Operations Specialist, and an IT Administrator. Reporting directly to the Chief Operating Officer, the team is expected to work cross-functionally and collaboratively with other business units within the organization and adhere to the corporate values of the credit union.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
- Lead and manage multiple projects related to core systems and operations, from initiation through completion, ensuring they are delivered on time, within scope, and within budget.
- Develop and maintain detailed project plans, schedules, and budgets, coordinating with cross-functional teams and stakeholders.
- Identify project risks and develop mitigation strategies to ensure successful project outcomes.
- Monitor and report on project progress, providing regular updates to senior management and stakeholders.
- Oversee the day-to-day operations of core systems, ensuring optimal performance and reliability.
- Work closely with IT and operations teams to identify and resolve system issues promptly.
- Ensure compliance with regulatory requirements and industry standards.
- Develop and implement operational policies and procedures to improve efficiency and effectiveness.
- Collaborate with internal and external stakeholders to understand their needs and ensure their expectations are met.
- Facilitate communication and coordination among departments to ensure smooth project execution.
- Provide training and support to staff on new systems and processes.
- Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
Minimum Qualifications
- 7+ years years of experience in project management, with a focus on operations and core systems in a financial institution.
- B.S. in Business Management, Information Systems or equivalent experience.
Preferred Qualifications
- Strong understanding of credit union operations and core systems.
- Excellent project management skills, including proficiency with project management tools and methodologies.
- Exceptional problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Ability to manage multiple priorities and work under pressure in a fast-paced environment.
- Familiarity with credit union system terminology and acronyms.
- Proven track record of successfully managing complex projects and leading cross-functional teams.
Employment is contingent upon successfully passing a credit check.
#LI-FT1
Salary Range:
$104,060 - $122,408
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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