Mutual Opportunities
Program Manager: Business Intelligence, Reporting & Analytics
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Business Intelligence, Reporting & Analytics team enables Operations and key business partners across MassMutual by providing actionable insight to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are businesspeople first, but we understand technology, coding, modeling and bring that together so we can guide functional strategy with analytics.
If this sounds like a fit, we’re looking to hire a Program Manager for Business Intelligence, Reporting and Analytics.
The Impact
Operations is at a critical growth point where we have integrated multiple business intelligence teams, technologies, processes and programs. You will have an opportunity to lead and drive strategic activities and planning associated with Operations Business Intelligence objectives. This role is a unique balance of strong execution capabilities, business acumen and the ability to navigate the broader MassMutual organization as we shift to an advisor centric organization. You will demonstrate accountability, agility, a dedication to being inclusive, and will show courage, even in the most difficult situations. We highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
- As the Program Manager for Business Intelligence, Reporting & Analytics, you will oversee, facilitate or work on initiatives that drive the strategic and operational direction of our program. In this role, you will collaborate with internal clients, our Internal Business Partners (fka Relationship Managers), and cross-functional teams to elevate the Business Intelligence, Reporting and Analytics function within Operations. The new role is meant for someone where every day can be different and requires a person who thrives bringing process and structure to ambiguity.
- Collaborate with roles within the Business Intelligence, Reporting and Analytics team to drive numerous “BI Next-Gen” initiatives with internal stakeholders. A significant portion of year one in this role will be focused on strategic development and processes for ongoing management of a web portal that will be designed from scratch and will allow persona driven access to key business intelligence tools, dashboards, training materials.
- Establish roadmaps to create transparency into team deliverables, advise on prioritization, driving efficiencies to maximize the impact of BI initiatives – own and drive transparency on initiatives in flight by developing clear reporting and communication processes to keep leadership informed, enabling effective prioritization and decision-making. Incumbent will regularly provide updates in team meetings, leader meetings and ‘talk track’ for Internal Business Partners (fka Relationship Managers) with their internal clients. Incumbent must be comfortable presenting at all levels in the organization.
- You will own multiple large programs that are the engine of the Business Intelligence, Reporting and Analytics team where responsibilities range from leading SteerCo, to influencing ETX prioritization to understanding cross-functional impacts inside and outside of Operations.
- Lead the creation of compelling PowerPoint presentations, crafting clear and engaging narratives, including SteerCo decks, status reports, and other executive-level communications.
- You will create consistencies in communication strategy, leveraging our Communications partners processes where applicable – from new tools and metrics to systems failures and tech decommissioning – with internal clients.
- Serve as the owner of official metrics and scorecards presented to SLT/ELT, ensuring consistency and accuracy by consolidating data across business areas to eliminate discrepancies and establish a single source of truth.
Minimum Qualifications
- 8+ years of Program Management experience with proven ability to work with varying levels of the organization to translate business requirements into actionable plans.
- 5+ years of delivering measurable results in a program/project management environment.
Preferred Qualifications
- Experience in the financial services industry.
- Demonstrated bias for action, with the ability to navigate abstract or ambiguous scopes and translate them into actionable plans.
- Knowledge of MassMutual processes, teams and technologies, with the ability to navigate internal structures and leverage resources effectively to drive business outcomes.
- Proven experience in program management, particularly within a business intelligence or data-driven environment. Experience leading projects in a matrixed environment.
- Strong expertise in creating executive-level presentations, including the ability to craft compelling stories and communicate complex information clearly.
- Ability to develop and implement processes that enhance transparency, track progress, and enable effective prioritization.
- Strong organizational skills, with the ability to manage multiple initiatives simultaneously and meet deadlines.
- Strong attention to detail and ability to manage competing priorities in a dynamic, fast paced environment.
- Dynamic and proactive; flexible, resilient and comfortable with ambiguity.
- Ability to challenge norm respectfully.
- Strong experience in creating and implementing new business intelligence processes, with effective communication skills for both business and technical audiences
- Ability to recommend and align business needs with ETX on evolving tech stack.
- Ability to champion data literacy by meeting users where they are, including delivering webinars, training materials, and presentations to drive cultural change. Knowledge of data literacy programs and best practices for driving data-driven decision-making across an organization.
- Knowledge of Business Intelligence and Analytics concepts and frameworks.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Program Management Team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
Does this sound like a great fit? Apply today!
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $102,500.00-$134,500.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
New Job Openings
Sign up for job alerts
Don't see what you're looking for? Sign up for job alerts and we'll notify you when jobs become available.
Job recruiter fraud is a scam by impostors posing as recruiters or representatives of a company promoting fake job opportunities to job seekers.
MassMutual will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process.
If you are contacted by anyone asking for information outlined above, it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us to verify its legitimacy.
Share This Job