Mutual Opportunities
Relationship Manager/Compliance Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Relationship Manager/Compliance Consultant
Relationship and Strategic Project Management Team, Compliance and Ethics
Full-time (Hybrid - 3 days/week onsite)
Springfield, MA
The Opportunity
As a Relationship Manager, you are critical to delivering a positive customer experience by providing holistic compliance solutions and connecting business partners with other compliance subject matter experts. The candidate must be able to detect and assess risk from a broad Company perspective by identifying situations when business line activities may impact or overlap with other business areas. Relationship Managers must understand the business areas that they support including product offerings, distribution models, operations and technology. The ideal candidate will be able to work collaboratively, share best practices and influence business partners and peers at all levels of the organization.
The Team
As a member of the Relationship and Strategic Project Management team, you will support one or more of our business partners including Operations, Third Party Distribution and New Markets, Institutional Solutions and MMFA Brokerage. You will also support the activities of our wholesale broker/dealers, MMLD and MSD.
The Impact
- Provide day-to-day consulting and project support for business partners to ensure compliance with regulations and MassMutual policies
- Design, document and maintain risk-based, data driven and sustainable compliance programs for specific lines of business/distribution models
- Identify business partner and Compliance & Ethics training gaps/opportunities
- Educate Compliance & Ethics team members on business unit function, priorities and initiatives to build business acumen and improve business partner experience
- Share information between Relationship Managers and Compliance & Ethics team members to identify and address common risks and business trends
- Support and influence the development of data-based visual reporting for business leaders
The Minimum Qualifications
- Associate’s Degree
- FINRA Series 6 obtained within 6 months of start date
- 10+ years of experience in compliance/risk and/or subject matter expertise in one or more of the following areas: group voluntary benefits, life insurance, annuities, insurance/annuity operations
Ideal Qualifications
- Bachelor’s Degree preferred
- Solid understanding of the insurance industry and third-party distribution
- Critical illness and accident insurance experience
- Excellent interpersonal skills that drive partnership and allow Compliance to have a seat at the table for day-to-day issues, projects and strategic initiatives
- Business and compliance acumen that build the credibility necessary to influence business partner decision-making
- Willingness to challenge the status quo and find innovative solutions to meet business partner needs
- Intellectual curiosity and courage to ask the questions necessary to build knowledge and understanding
- Comfort interacting at all levels of the organization
- Courage to have crucial conversations with external and internal partners on challenging issues
- Excellent written and verbal communication skills
- Ability to analyze data to detect trends and identify potential compliance concerns
- Agile mindset allowing for quick re-prioritization in response to business partner needs and objectives
- Resilience to adapt and thrive in complex, uncertain and changing situations
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Relationship and Strategic Project team
- Focused one-on-one meetings with your manager
- Access to mentorship opportunities
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-FT1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.
Salary Range: $107,700.00-$141,300.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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