Mutual Opportunities
Strategy & Delivery Compliance Consultant
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Strategy & Delivery Compliance Consultant
Shared Services Compliance Team
Full-Time
Springfield, MA or Boston, MA
The Opportunity
As a Strategy & Delivery Compliance Consultant, you will manage technology for the Compliance & Ethics (C&E) organization. Responsibilities may also include the execution of strategic support functions such as finance, project management, continuous improvement, and change management. The right candidate will be excited by the prospect of solving complex problems, is driven to enable users to succeed, and can build effective stakeholder relationships.
The Team
The Strategy & Delivery Team, as a part of the larger Shared Services Team, supports our internal compliance partners. The team’s focus areas include strategic planning, vendor management, continuous improvement, project management, and operations. We have a mix of technical resources with business knowledge and partner with our peers to deliver and manage exceptional technology-driven solutions to advance the C&E organization.
The Impact
- Building strong and enduring relationships with compliance partners.
- Providing support through knowledge of products, compliance requirements, technical benefits, and limitations.
- Supporting C&E-wide strategic initiatives, including communications, readiness, planning, and roll-out.
- Possessing industry understanding of the services provided, and the technologies/products used.
- Proactively partnering with compliance teams to identify opportunities to enhance compliance programs through vendor solutions, including analyzing and automating manual tasks.
- Serving as technical liaison between compliance partners and vendors while working closely with the business and ETX. This includes enhancements, monitoring SLAs, and production support.
- Responsible for user access management, supporting internal and external audits related to vendor solutions, drafting test plans and conducting user acceptance testing when necessary.
The Minimum Qualifications
- Bachelor’s degree or equivalent business experience.
- 7+ years of experience related to vendor management.
- 3+ years of experience managing complex projects.
- 3+ years of financial services experience.
- Due to the nature of this position, as part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
The Ideal Qualifications
- Ability to quickly learn new tools and business processes.
- Experience with RFPs and implementing new applications.
- Experience translating business requirements into to technical requirements/solutions.
- Experience with readiness and change management practices.
- Experience working with cross-functional teams.
- Comprehensive knowledge of the workplace.
- Outcome-oriented with the ability to drill down from the big picture to process details.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Shared Services and Strategy & Delivery teams
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-FT1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $113,100.00-$148,400.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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