Flourish Mortgage Loan Officer

The Opportunity

As the first full-time Mortgage Loan Officer on the Flourish team, you will be tasked with providing our clients with an exceptional borrowing experience while also contributing to teamwide efforts in developing a new business line. Your primary responsibility will be to quickly and seamlessly execute home financings by working directly with financial advisors and their clients, prioritizing speed of responsiveness and white-glove service throughout the entirety of the loan lifecycle, with all opportunities sourced through a unique new distribution channel. At the same time, you will contribute to our overall efforts in building out a new business line, whether that is in assisting in development of new policies and procedures, trialing new software, or suggesting countless improvements as we work to improve everything from the client experience to speed of closing.

The Team

Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to more fully serve their clients and achieve better outcomes. We focus on independent Registered Investment Advisors (RIAs), delivering financial products that advisors can’t easily access today through beautiful, scalable, and easy-to-use technology. 

Today, we work with over 1,000 RIAs that collectively represent more than $2.6T in assets under management across two products — Flourish Annuities and Flourish Cash — and with our recent acquisition of Sora Finance, we’ll be adding a lending offering in 2026. Headquartered in New York City, we are an independently-operating, wholly-owned subsidiary of MassMutual Life Insurance Company.

Read on if you are interested in joining a small, highly-collaborative, rapidly-growing startup—backed by the support and stability of a Fortune 500 company.

The Impact

You are an ambitious self-starter who is looking to join a new division of a fast-growing fintech  as one our first Mortgage Loan Officers. You love providing truly white-glove client support and have excellent communication and problem-solving skills — with an established track record of successfully managing a large pipeline of home loans. With deep knowledge of the mortgage industry, you can leverage your consultative skills to help educate clients on the best available products to them. 

You’re equally adept at working with internal partners across the organization as you are in gracefully handling complicated communication directly with clients. You’re excited to join a small, growing team at a fast-paced fintech, as you are extremely self-motivated, excited to contribute to building a lending program from the ground up, love identifying and solving problems, and are motivated by the prospect of driving change in the lending industry. 

Responsibilities: 

• Consult and educate clients to assess their financing needs and guide them toward the most suitable mortgage solutions, helping them secure the best financial outcomes

• Develop and maintain strong relationships with financial advisors, collaborating to create a seamless and positive home-buying experience for end clients

• Serve as the primary point of contact for all home financing inquiries, providing expert knowledge on key products, particularly jumbo transactions

• Manage an ongoing pipeline of loans, focusing primarily on home purchases, refinances, and HELOCs

• Drive a best-in-class conversion funnel leveraging data to inform actions 

• Work cross-functionally across product operations, and technology  to ensure optimal customer outcomes

• Manage your loan pipeline to ensure you are always on top of client communications, even if it occasionally requires work outside non-standard business hours

• Obtain mortgage licensing in an estimated 15-20 states, with support from Flourish for registration and ongoing continuing education

• Maintain excellent communication with internal Flourish leadership and stakeholders

• Exercise considerable judgment and analysis to arrive at recommendations and/or conclusions

• Stay current on general trends in the financial markets and mortgage industry, with a focus on wealth management and lending

• This position is expected to be able to support across the continental US time zones

The Minimum Qualifications

• Bachelor’s degree or equivalent practical experience

• 4+ years of mortgage lending experience

• Active NMLS license or registration, with Texas licensing preferred

• Expertise in mortgage guidelines, including Fannie Mae and Freddie Mac, with a preference for experience in Jumbo and non-QM loans

• Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information

The Ideal Qualifications

• Strong relationship-building abilities, ensuring clear and timely communication with advisors, borrowers, and agents

• Tech-savvy mindset, with the ability to quickly learn and adapt to new systems as the mortgage industry evolves

• Mortgage licensed in multiple states

• A genuine passion for delivering exceptional customer service

• A proactive, ownership-driven mindset, treating responsibilities with care and dedication

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.