Mutual Opportunities
Suitability Principal - Inforce Advisory Operations
Remote - US
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As an Inforce Advisory Operations Business Acceptance Principal you will conduct back-office review and firm-acceptance of new and existing advisory and account maintenance submissions. You will be largely engaged in trade look back reviews as it relates to asset movement into an on platform advisory account. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
The Team
The MML Investors Services Inforce Advisory Operations Team provides operational support and service to our Wealth Management advisors. The team assists with advisory new business in addition to facilitating post new account functions in the investment advisory space. Our strategy includes growing our on platform advisory business while providing excellent service to our field partners. We partner closely with all Service and Operations areas within MMLIS including MMLIS Product, MMFA leadership, Legal, and Compliance, to ensure we are delivering desired products and service in the most efficient, compliant manner.
The Impact:
- Handles the suitability and completeness review for advisory new account and maintenance transactions such as, new account SIS reviews, account retitling requests, option setup/maintenance, strategy modifications for managed accounts, alternative investment account setup/maintenance, and various other advisory maintenance requests.
- Conducts complex fee forgiveness research, including trading activity and commission look backs.
- Monitors and takes action on assigned queues in a timely manner to maintain cycle time goals.
- Determine root cause of issues, provide solutions, and resolve matters independently without management supervision at times.
- Implementation and management of operational and supervisory procedures for the firm.
- Ability to effectively communicate with registered representatives, agency personnel, and internal business partners such as Compliance, Field Inspection, and Regional Supervisory Directors.
- Consistently identify and report to management on trending and risk mitigation measures.
- Remains current with industry trends and changes and shares knowledge with team members.
- Provides active engagement in ease of doing business initiatives, including policy and procedure review, form review, and maintaining up to date training programs related to advisory business.
The Minimum Qualifications
- FINRA Series 7 and 24 required at time of application
- 2+ years' financial services experience within the brokerage/advisory space
- High School Diploma or equivalent
** Principals working 100% remotely may be subject to on-site inspection by MML and/or regulators
***Candidates residing within 50 miles of MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office
The Ideal Qualifications
- College degree preferred with a concentration in business or finance.
- 4+ years financial services industry experience
- Superior customer service skills.
- Excellent interpersonal skills; team player, self-motivated; patient demeanor.
- High aptitude for effective problem resolution.
- Strong organizational and time management skills are essential
- Ability to work in a fast paced, ever changing environment.
- Advisory product and operations experience.
- Experience with Envestnet platform.
- High degree of ownership and sense of urgency.
- Passion for embracing business process improvement opportunities.
- Must be able to think independently and tactfully challenge the opinions of others.
What to Expect as Part of MassMutual and the Investors Services Inforce Advisory Operations Team
Regular meetings with the team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-DK1
#LI-REMOTE
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $69,000.00-$90,500.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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