Mutual Opportunities
Head of Life New Business
Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
The new Head of Life New Business position is accountable for developing the Life New Business long-term business strategy aligned with the Operations’ Advisor-first business strategy. The leader will also be responsible for the end-to-end execution of the New Business organization’s transformation into a new operating model. This new leadership role will be required to ensure the New Business Operating Model is fully implemented and operationalized. This position will lead the evolution of the Case Management function to include further leveraging the MassMutual global workforce strategy.
The Team
The Head of Life New Business will report directly into the Head of New Business Protection and Underwriting.
This new leader will be accountable for managing the new Account Management and Case Management functions as well as Conversions, Re-issue, Sustainability, and New Business Operations 1035.
Total headcount and people leadership accountability for approximately 220 managers and individual contributors domestically, both hybrid and remote. In additional this new leader will be accountable for the work performed oversees by MM India (headcount #TBD)
The Impact:
- Accountable for New Business operating model that leverages a relationship-based model that uses data for optimal outcomes while measuring performance metrics, client and employee experience, and service levels.
- Partners closely with Distribution, Product, and other functions within the Operations organizations within the company to ensure customer/advisor expectations are achieved.
- Engages frequently with advisors and brokers as to gain feedback that will help evolve our evolving new business capabilities and process.
- Manages relationship and execution with strategic vendor partnerships that perform work activities for the company.
- Leads the development and implementation of appropriate business procedures for the Onboarding organization, designs the appropriate organizational structure and staffing models, and ensures that organizational structure and processes are properly aligned with business goals.
- Oversees a team of direct and indirect reports to ensure all aspects of customer onboarding/follow up and processing delivers an exceptional advisor, customer and employee experience.
- Responsible for areas of the MassMutual New business domestic and global
- Operations talent champion: accountable for the attraction, development, and retention of employees with the skills and capabilities to facilitate the Advisor-first strategy and accountable for instilling that mindset.
The Minimum Qualifications
- Bachelor’s degree preferred. or equivalent experience.
- 15+ years of experience working in operations, program management or a related field.
- At least 5+ years of experience directly managing teams.
- 10+ years Life or MMSD Insurance industry experience including Brokerage General Agency and Third-Party Brokerage relationships.
- Strong leadership experience with a proven track record of transforming processes and experiences, and a passionate and demonstrated talent mindset.
- Strong technical acumen that aids in advancing our transformational capabilities.
- Adept at articulating a vision, providing associates with a sense of purpose, and driving a strong organizational climate.
- Ability to consult and collaborate cross-functionally with other departments to solve complex problems and improve quality and service.
- Strong communication skills including the ability to interface, influence and collaborate with senior leaders across the enterprise. Able to work across businesses to gain buy-in and build partnerships to achieve objectives.
- Innovative problem solving and strategic thinking skills, along with strong business and operational acumen and analytical capabilities. Proven success in process excellence, continuous improvement, and project management.
- Demonstrated success leading multiple teams responsible for Group Insurance Operations.
- Highly organized and detail oriented, ideally with an Agile or Continuous Improvement background, strong analytical and problem-solving skills.
- Experience managing remote workforce ensuring collaboration, engagement and productivity.
- Demonstrated ability to effectively navigate and successfully lead teams through an ever-changing environment.
- Demonstrates strong energy level and a passion for service and performance excellence. Provides and promotes a best-in-class service experience.
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What to Expect as Part of MassMutual and the Team
- Regular meetings with the Life New Business team.
- Focused one-on-one meetings with your manager.
- Access to mentorship opportunities.
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups.
- Access to learning content on Degreed and other informational platforms.
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
#LI-MC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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