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Come Grow With Us

Fraud Product Owner

Springfield, Massachusetts; Boston, Massachusetts

Job ID: R16064

Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!


A career with us means you’ll help our customers secure their future and protect the ones they love. It also means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what makes MassMutual a strong, stable, and ethical business.

Our culture embodies the idea that we all are stronger and better through our support for one another. By valuing people for who they are, how they think, and what they bring to the table, we’ve become a better, more innovative company.

We invite you to explore the possibilities.

What our employees say

Roger Crandall
Roger CrandallCEO
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”

Job Description

The Opportunity
MassMutual Fraud Operations plays a critical role in protecting MassMutual and its customers from fraud and financial crimes.  The Fraud Product Owner is a leading member of the Fraud Operations Team and possesses a hybrid of business acumen, technical skills, and customer centricity to support new and emerging opportunities in Fraud Prevention.  This role is responsible for becoming a Subject Matter Expert in Fraud capabilities and managing all aspects of assigned capabilities. The position reports to Director of Fraud Prevention for Digital and New Business channels and works cross-functionally with other Business Teams across the enterprise.  

The Team
MassMutual’s Digital and New Business Fraud Team protects MassMutual and its customers from the ever-evolving threat of fraud through the thoughtful use of technology, analytics, and continuous improvement to enable the business and support MassMutual's goal of driving customer-centric digital adoption. 

The Impact

  • Maximize the value of the features created by the team(s)
  • Communicate with stakeholders, including customers, business managers, and working teams to make sure the goals are clear, and the vision is aligned with business objectives.
  • Represent the customers’ voice and creates a product vision together with the stakeholders. Every decision is taken with the product vision in mind. Conveys the vision to their team.
  • Become a Subject Matter Expert in Fraud technologies and develop deep business acumen of business areas/processes impacted by those technologies.
  • Take ownership of and proactively manage assigned Fraud technologies, including:
    • Interacting with vendors on a regular and ad hoc basis
    • Ensuring capabilities are operating effectively and providing maximum value.
    • Gathering business requirements and creating backlogs (Drive prioritization, understand and align to fraud and business roadmaps, etc.)
    • Performing application administration functions with assigned technologies (Policy configuration, validation of tools to support stakeholder requirements, testing review and acceptance, make recommendations for tool refinements/ modifications, develop and maintain standard operating procedures for tool administration, etc.)
  • Report on fraud technology performance, with a focus on demonstrating the effectiveness and/or opportunities for improvement on a regular and ad-hoc basis. Participate in advanced reporting efforts, as needed.
  • Research and source (if necessary) new, supplementary and/or replacement anti-fraud and authentication technologies; Drive all aspects of implementation including vendor relations, contracting, tool configuration, delivery roadmap and ongoing technical support.
  • Serve as a trusted advisor to all levels of the enterprise from Senior Leadership to front line associates and manage relationships with business areas leveraging fraud technologies and key enterprise risk and oversight functions.
  • Provide input to Fraud Leadership to inform future fraud prevention strategy; Demonstrate the ability to envision, develop and influence the “big picture” as it pertains to future state workflows, business process changes and fraud/authentication controls across all lines of business, including external service providers.
  • Participate in sensitive strategic projects, complex issues and escalations and make high risk decisions with high ambiguity and limited guidance.
  • Build cross functional collaboration to enhance enterprise fraud prevention and detection capabilities.
  • Perform risk assessment and gap analyses (planned and ad-hoc) to identify and evaluate fraud risks and control weaknesses; ensure appropriate countermeasures are in place.

The Minimum Qualifications

  • 5+ years of experience as a product owner
  • 2+ years of experience in fraud and/or authentication tools
  • 3+ years of experience in gathering and communicating requirements to both business and technical partners
  • 1+ year of experience using MS Office (Outlook, Word, Excel, and PowerPoint).
  • Bachelor’s degree or H.S. diploma + 8+ years as a product owner in lieu of a degree

The Ideal Qualifications

  • Strong project management and project execution skills
  • Experience working in an Agile environment
  • Experience related to risk management, and internal controls
  • Strong understanding of Customer Identity and Access Management (CIAM)
  • Familiarity and participation in industry specific fraud forums
  • Strong leadership competencies with the ability to communicate at a cross-functional level, think strategically and influence decision-making of key stakeholders
  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly to all levels and influence key business partners.
  • Ability to make recommendations and/or decisions based on thoughtful analysis while exercising sound judgment, escalating priority issues as appropriate
  • Change Management experience, including cultural awareness and adaptation

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Security Intelligence Team
  • Agile scrum meetings, as appropriate, to track and drive individual and team accountability.  
  • Focused one-on-one meetings with your manager.
  • Access to mentorship opportunities 
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement(Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.

Salary Range: $92,800.00-$121,800.00

Hiring Process

  • Explore

    To get started, explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network to receive information on jobs that may interest you and stay up-to-date with the latest MassMutual news.

  • Apply

    To apply for a specific position, please click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter which, due to the volume of applications received, may take some time as we carefully consider each application.

  • Screen

    After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.

  • Interview

    If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team. Coordinating calendars for interview schedules can take time, so your patience and flexibility is appreciated.

  • Offer

    If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.

  • Hire

    If you accept the offer, we will be so excited to welcome you to the MassMutual community!

Recruitment Fraud Awareness

Job recruiter fraud is a scam by impostors posing as recruiters or representatives of a company promoting fake job opportunities to job seekers.

MassMutual will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process.

If you are contacted by anyone asking for information outlined above it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us directly to verify its legitimacy.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Award-Winning Culture

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure—it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.

We strive to embrace diversity in every sense, focusing on building a thriving community where everyone is valued, included, and feels that they belong.

At MassMutual, we Live Mutual.

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Benefits for the whole you (and your loved ones)

There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1250 annual wellness wallet, and up to 320 hours of caregiver leave.

Explore some of our offerings below. Full benefits details can be found here

  • In addition to generous vacation time, paid holidays, and flexible holidays, MassMutual offers 'take care' time to take care of yourself or someone you love—whether for physical illness or mental health.
  • Medical and dental insurance
  • Life, disability short-term and long-term insurance
  • Well-being wallet: $1,250 per year for a wide range of qualifying wellness expenses
  • Well-being support: Mindfulness, nutrition, fitness
  • Personalized mental health solutions
  • Adoption and surrogacy reimbursement programs
  • Competitive salary and bonuses
  • 401(k): Up to 10% total benefit, consisting of a 5% company match and a 5% annual contribution
  • Educational assistance program
  • Childcare support
  • Financial counseling
  • Caregiver Leave (up to 320 hours)
  • Maternity Leave (a total of 18 weeks, 10 maternity + 8 parental)
  • Parental Leave (8 weeks for all parents, birth or adoption, continuous or intermittent)
  • Bereavement Leave: Up to 15 days to mourn the loss of a loved one, and you define 'loved one'
  • Matching Gift: 100% match on employees’ charitable contributions to non-profits up to $5,000
  • Volunteering: Three paid days for employees to volunteer with eligible nonprofits of their choice
  • Matching time: MassMutual Foundation awards dollars to organizations for which employees volunteer
  • Qualified Commuter Program through which eligible employees can pay qualified workplace commuting expenses with before-tax dollars
  • Commuter wallet option for employees based at Boston and NYC campuses

Why MassMutual?

Compliance Consultant
Service Management Consultant
Head of Experience Journey Mapping

How we work

MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.



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Where we work

Springfield Office

1295 State Street,
Springfield, MA

Boston Office

10 Fan Pier Blvd,
Boston, MA

New York Office

2 Park Ave,
New York, NY


Interested in pursuing a career as a financial professional? Learn how you can build your business and help people secure their future and protect the ones they love.

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