The Opportunity
MassMutual Fraud Operations plays a critical role in protecting MassMutual and its customers from fraud and financial crimes.  The Fraud Product Owner is a leading member of the Fraud Operations Team and possesses a hybrid of business acumen, technical skills, and customer centricity to support new and emerging opportunities in Fraud Prevention.  This role is responsible for becoming a Subject Matter Expert in Fraud capabilities and managing all aspects of assigned capabilities. The position reports to Director of Fraud Prevention for Digital and New Business channels and works cross-functionally with other Business Teams across the enterprise.  

The Team
MassMutual’s Digital and New Business Fraud Team protects MassMutual and its customers from the ever-evolving threat of fraud through the thoughtful use of technology, analytics, and continuous improvement to enable the business and support MassMutual's goal of driving customer-centric digital adoption. 

The Impact

• Maximize the value of the features created by the team(s)
• Communicate with stakeholders, including customers, business managers, and working teams to make sure the goals are clear, and the vision is aligned with business objectives.
• Represent the customers’ voice and creates a product vision together with the stakeholders. Every decision is taken with the product vision in mind. Conveys the vision to their team.
• Become a Subject Matter Expert in Fraud technologies and develop deep business acumen of business areas/processes impacted by those technologies.
• Take ownership of and proactively manage assigned Fraud technologies, including:
  • Interacting with vendors on a regular and ad hoc basis
  • Ensuring capabilities are operating effectively and providing maximum value.
  • Gathering business requirements and creating backlogs (Drive prioritization, understand and align to fraud and business roadmaps, etc.)
  • Performing application administration functions with assigned technologies (Policy configuration, validation of tools to support stakeholder requirements, testing review and acceptance, make recommendations for tool refinements/ modifications, develop and maintain standard operating procedures for tool administration, etc.)
• Report on fraud technology performance, with a focus on demonstrating the effectiveness and/or opportunities for improvement on a regular and ad-hoc basis. Participate in advanced reporting efforts, as needed.
• Research and source (if necessary) new, supplementary and/or replacement anti-fraud and authentication technologies; Drive all aspects of implementation including vendor relations, contracting, tool configuration, delivery roadmap and ongoing technical support.
• Serve as a trusted advisor to all levels of the enterprise from Senior Leadership to front line associates and manage relationships with business areas leveraging fraud technologies and key enterprise risk and oversight functions.
• Provide input to Fraud Leadership to inform future fraud prevention strategy; Demonstrate the ability to envision, develop and influence the “big picture” as it pertains to future state workflows, business process changes and fraud/authentication controls across all lines of business, including external service providers.
• Participate in sensitive strategic projects, complex issues and escalations and make high risk decisions with high ambiguity and limited guidance.
• Build cross functional collaboration to enhance enterprise fraud prevention and detection capabilities.
• Perform risk assessment and gap analyses (planned and ad-hoc) to identify and evaluate fraud risks and control weaknesses; ensure appropriate countermeasures are in place.

The Minimum Qualifications

• 5+ years of experience as a product owner
• 2+ years of experience in fraud and/or authentication tools
• 3+ years of experience in gathering and communicating requirements to both business and technical partners
• 1+ year of experience using MS Office (Outlook, Word, Excel, and PowerPoint).
• Bachelor’s degree or H.S. diploma + 8+ years as a product owner in lieu of a degree

The Ideal Qualifications

• Strong project management and project execution skills
• Experience working in an Agile environment
• Experience related to risk management, and internal controls
• Strong understanding of Customer Identity and Access Management (CIAM)
• Familiarity and participation in industry specific fraud forums
• Strong leadership competencies with the ability to communicate at a cross-functional level, think strategically and influence decision-making of key stakeholders
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly to all levels and influence key business partners.
• Ability to make recommendations and/or decisions based on thoughtful analysis while exercising sound judgment, escalating priority issues as appropriate
• Change Management experience, including cultural awareness and adaptation

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Security Intelligence Team
• Agile scrum meetings, as appropriate, to track and drive individual and team accountability.  
• Focused one-on-one meetings with your manager.
• Access to mentorship opportunities 
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran, and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.