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Cyber Fraud Analyst

Springfield, Massachusetts Technology R15723
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The Opportunity

The Cyber Fraud Analyst is a member of the Fraud Analyst & Analytics team responsible for delivering enhanced monitoring and alerting in response to fraud events. In this position, you'll report to the Director of Digital and New Business in Fraud Operations and works cross-functionally with Security, Legal, Privacy, Compliance, and IT response teams. You will work closely with Fraud Analysts and serve as a technical mentor to Fraud Analysts as well as working closely with the Trusted Identity project teams responsible for deploying Customer Identity capabilities focused on preventative solutions to mitigate emergent threats.

The Team

MassMutual’s Digital and New Business Fraud Team is focused on the strategic prevention and detection of the ever-evolving threat of digital and new business fraud, by developing a comprehensive strategy rooted in industry expertise, cutting-edge technology, research, and the innovative implementation.

The Impact:

As the Cyber Fraud Analyst your responsibilities will include, but not limited to the following:

  • Ensure 90% or greater of all fraud is prevented across MassMutual
  • Maximize the value of the features created by the team(s)
  • Collaborate with stakeholders, including customers, advisors, business partners, and working teams to make sure the goals are clear, and the vision is aligned with business objectives.
  • Research and analyze identified digital alerts and threats identified by fraud detection technologies.
  • Assess and execute proper steps, in partnership with key business partners, to protect customer accounts while assessing broader mitigation recommendations.  
  • Accountable for the continuous improvement of the digital alerts process and supporting investigation artifacts as it relates to standard operating procedures, alert effectiveness analysis and production volumes.
  • Identify opportunities for improvements to response, detection, and prevention for the online channel.  Perform analysis, conduct pilots to prove value add and work to deliver those opportunities into production. 
  • Report on and tune monitoring rules to address false positives & negatives, including the ability to leverage indicators and patterns of compromise to identify at risk customers and company assets
  • Work closely with Product Owners to provide operational support and maintenance of monitoring processes and applications through configuration changes, upgrades, testing and documentation

The Minimum Qualifications

  • 2+ years of experience with investigative tool sets, such as a NIDS, NIPS, SIEM (i.e. Splunk, Sumo Logic, QRadar, Securonix, etc.), or Financial Crimes/ AML monitoring platforms (i.e. NICE-Actimize, FiServ-FCRM, FICO-Falcon etc.)
  • 1+ year of experience performing intrusion detection, threat hunting and prevention monitoring along with documenting results of investigations
  • 1+ year of experience in the Financial Services or Health Care industry
  • 1+ year of experience working knowledge of Financial Crime, Anti-Money Laundering, Elder Abuse, or Diminished Capacity concepts, rules and regulations preferred
  • 1+ year of experience researching, analyzing and presenting findings and recommendations
  • High School diploma
  • Due to the nature of the position, as a part of our background check process, candidates must be able to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

  • Sound business judgment and decision-making skills
  • Strong communication and interpersonal skills
  • Strong analytical skills
  • Ability to deal with the ambiguity associated with working in a fast paced and changing environment
  • Entrepreneurial mindset with the ability to self-manage in a fast-paced, and iterative development environment.
  • 2+ years of experience in Insurance or Retirement

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Fraud Operations Team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

#LI-BC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.

Salary Range: $84,100.00-$110,300.00 Apply

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At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

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