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Head of New Business Technology

Springfield, Massachusetts Technology R15862
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The Opportunity

The Head of NewBusiness Technology will be responsible for a broad and critical technology portfolio that enables new business (and order entry) capabilities across diverse products and distribution channels. As part of the New Business & Underwriting Technology leadership team you will partner with your peers to deliver exceptional technology solutions for MassMutual. This individual willleverage their process-driven, analytical, technical, andfinancial management skills to create andmaintain solutions, which include defining, designing, developing, implementing, andmaintaining solutions, in a rapid, iterative delivery environment.

They will lead and scale a geographically dispersed team, along with vendor teams to deliver the capabilities. They willpartner with business counterparts from different departments (Operations, Product, and Distribution) to understand the needs and drive forward innovative, scalable, and robust solutions.

As the head of this function, you will have the opportunity to:

  • Build and maintain roadmaps that link to the business strategy for NewBusiness capabilities

  • Drive continuous improvement and modernization of our New Business systems 

  • Design and deliver integrations that are part of the New Business application portfolio

  • Deliver digital solutions for the strategic initiatives driving our enterprise digital transformationgoals

  • Foster an inclusive culture that values engineering excellence and innovation

The Team

The New Business Technology team consists of product owner/manager, developers, engineers, analysts, testers focused on delivering software solutions through waterfall and agile methodologies.

The Impact:

As the technology leader for New Business applications, you will be instrumental in driving the strategy, operations, and technical talent management. This role requires a deep understanding of MassMutual’s business objectives, combined with strategic thinking, technical expertise, and leadership skills to deliver impactful technology solutions.

Responsibilities:

Strategic Leadership:

  • Develop and communicate a technology strategy aligned with MassMutual’s business goals for new business applications. 

  • Stay abreast of industry trends and emerging technologies relevant to the life insurance sector and assess their applicability to MassMutual’s new business needs. 

  • Collaborate closely with business stakeholders to understand their requirements and translate them into actionable technology initiatives. 

  • Define and prioritize the technology roadmap, ensuring alignment with MassMutual’s strategic priorities.

Operations Management:

  • Oversee the day-to-day operations of the technology team, ensuring the successful execution of work efforts.

  • Implement best practices for software development, quality assurance, and deployment processes, with a focus on delivering high-quality solutions. 

  • Monitor application performance, scalability, and reliability, and take proactive measures to address any issues or bottlenecks. 

  • Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of technology systems and processes. 

Talent Management:

  • Lead, mentor, and develop a team of technical professionals, fostering a culture of collaboration, innovation, and continuous improvement. 

  • Identify skill gaps within the team and develop strategies for recruiting, training, and retaining top technical talent including our MM India and MM Romania partners.

  • Conduct regular performance evaluations and provide constructive feedback to team members to support their professional growth and development. 

  • Promote diversity and inclusion within the team, creating an environment where every individual feels valued and empowered to contribute their best.

Collaboration and Stakeholder Management:

  • Collaborate closely with cross-functional teamsto deliver integrated technology solutions that meet MassMutual’s business objectives. 

  • Build strong relationships with key stakeholders across the organization, ensuring alignment and support for technology initiatives. 

  • Provide regular updates to executive leadership on the progress, challenges, and impact of technology initiatives, and solicit their input and guidance as needed.

Vendor Management:

  • Manage strong relationships with multiple vendors (tier 1 & 2) to deliver critical technology platform and solutions, serving as primary contact for vendor communications, and resolving any issues or disputes that arise

  • Monitor vendor performance against KPIs, identifying areas of improvement, implementing corrective actions when necessary

  • Assess and mitigate risks associated with vendor relationships, including compliance, data security, and business continuity

The Minimum Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related field
  • 10+ years of related experience with at least 5+ years in a leadership role overseeing technology strategy and operations, preferably within the financial services or insurance industry.
  • Proven track record of leading and managing high-performing technical teams across time zones/geography with a focus on delivering innovative and impactful solutions.
  • Proven ability to manage large (Tier 1) vendor relationships to successful outcomes/delivery
  • Excellent communication, interpersonal, and influencing skills, with the ability to collaborate effectively across all levels of the organization.
  • Strategic thinker with the ability to align technology initiatives with business objectives and drive results in a fast-paced, dynamic environment.
  • Established track record of leading/driving key initiatives working with cross functional teams to successfully implement critical business projects, problem solutions and continuous improvement efforts.
  • Must legally be able to work in the US without sponsorship now and in the future.

The Ideal Qualifications

  • Deep understanding of the life insurance domain, including new business, underwriting processes, policy administration, and distribution channels.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Strong technical background with expertise in software development methodologies and operations

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Head of New Business & Underwriting Technology
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefit

#LI-MC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
EEO Statement

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment.

Salary Range: $180,700.00-$237,100.00 Apply

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At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

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